Apply here:

https://osv-accolade.wd5.myworkdayjobs.com/External_Careers/job/Plymouth-Meeting-PA/Health-Assistant--Member-Service-Representative--Jan-9---PA-_REQ202211-023

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Join us on December 8th for our Open House in PA!

9-12 and 1-4 est

660 West Germantown Pike

Plymouth, PA 19462

Role overview

As an Accolade Health Assistant, reporting to a Steward, you will be a trusted go-to resource who helps our clients with any issues related to their health or health benefits.

A day in the life…

Engage with clients and understand their needs

• Answer inbound calls in a call center environment
• Optimize & leverage the communication channels that fit for each client
• Understand a client’s context
• Uncover information about who our clients are & tailor our approach to fit their needs
• Take a holistic approach to a client interaction
• Understand what a client is really asking & resolve their questions fully
• Close knowledge gaps
• Actively listen for contextual red flags and uncover barriers
• Use technology & data to gain a better understanding of needs the client may not be voicing
• Uncover medical issues;

Actively listen for health red flagsProbe to uncover medical issuesDeliver interventions

• Support clients to navigate the complex and confusing health care system
• Influence clients’ decisions & behavior by:

Making clients smarter consumers of health careBeing a translator of their benefit packages & care plansTranslating their benefit package in a way that they can take appropriate actionBeing an aggregator to their entire ecosphere (vendors, carriers, providers, etc.)Helping clients find doctors, in the way that best suits themUncovering barriers to healthy living

• Identify when & make it easy to connect with the right clinical resource (ex. Clinician, Health Plan Disease Management, Health Plan Case Management)
• Leverage technology & internal resources (ex. Specialists, CSAs) to help understand the client’s path, actions needed & next stepDrive better client outcomes
• Assist with improved financial outcomes

Help clients avoid inappropriate health care usage & process errorsHelp clients see the right providers at the right timeHelp clients optimize benefit packages & third party vendors appropriately

• Assist with improved health (medical & behavioral) outcomes
• Help clients understand & optimize their preventive services
• Help clients see the right providers at the right time (continuity of care)
• Help clients have better managed chronic conditions
• Assist with Rx compliance
• Assist with treatment compliance
• Help clients comply with regular doctor visits
• Help clients monitor controlled health measures (controlled chronic, A1C levels)
• Help clients reduce and/or eliminate avoidable admits, ER usage & readmits
• Help clients have healthy babies
• Help clients have an improved quality of lifeDelight clients
• Create a personalized & memorable experience with Accolade
• Meet clients where they are
• Tailor our approach based on the client
• Match tone, style & knowledge level
• You are a client’s go-to person for their health coverage questions
• Help clients be better consumers of healthcare
• Build relationships through listening, honesty & empathy
• You are reliable
• You keep your promises (ex. we follow-up when we said we will)

What we are looking for…

Required:

• High School Diploma/GED
• 3+ years of experience in customer service industry
• 2+ years of experience with Microsoft Office (Word, SharePoint, PowerPoint)

Preferred:

• Ability to thrive in a performance based environment
• Demonstrate high level of personal accountability
• Ability to listen, talk and type all at once through multi-channel communications
• Empathetic critical thinking
• Thrive in a team environment, capable of collaborating with individuals throughout the organization
• Commitment to quality and continuous improvement

Strong self-managementExcellent written and verbal communication skillsAbility to perform well under pressure, adapt to change, and meet deadlines in a fast-paced dynamic, evolving environmentAptitude for critical thinking / problem solving a true change champion and adapt to change quicklyDemonstrated attention to detail, inquisitive, problem-solving in natureAbility to independently manage one’s own workload to meet the demands of the businessOperate from a perspective of truly caring about our clients and creating value for themWe strongly encourage you to be vaccinated against COVID-19.

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to commute/relocate:

• Plymouth Meeting, PA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Available to work the following shift(s):

11:30 AM to 8:00 PM

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Microsoft Word: 1 year (Required)
• Customer service: 3 years (Required)

Work Location: One location

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