Membership Specialist (Pueblo/SE Colorado) Job at Girl Scouts of Colorado
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Membership Specialist (Pueblo/SE Colorado)
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Girl Scouts of Colorado offers amazing opportunities for talented, forward-thinking, innovative individuals who share our vision of helping girls and young women change the world for the better.
Girl Scouts has been equipping girls to achieve their full potential more than 100 yearsand today, Girl Scouts stands as the preeminent leadership development organization for girls, with 2.5 million members across the nation and around the globe.
At Girl Scouts of Colorado, we serve more than 20,000 members and we believe all girls should have the opportunity to reach their full potential and all girls have the power to change the world.
Here's your opportunity to enhance your career while making a difference in girls lives and in the world.
About Us
Membership and Volunteers are vital to Girl Scouts of Colorados success in delivering on its mission. Girl Scouts of Colorado offers a wide variety of programming and training for girls and adults throughout the year.
You will
The Membership Specialist is responsible for duties relating to the identification, recruitment, and retention of adult volunteers and youth members. They are responsible for implementing and assessing comprehensive year-round recruitment and membership support strategies that increase girl and volunteer membership and enhance retention. As a part of the member experience, the Membership Specialist is responsible for successfully converting leads of individuals interested in joining Girl Scouts into registered members and volunteers.
Frequent travel required within the support area.
Candidates must have a valid drivers license, vehicle and qualified insurance to perform this job.
ESSENTIAL DUTIES/RESPONSIBILITIES:
- Volunteer & Member Retention
- Develop, cultivate, and support relationships with service unit and troop volunteers in assigned area to support delivery of Girl Scout programming.
- Provide ongoing support, supervision, and direction to administrative volunteers in assigned geographic areas by interpreting Girl Scouts of the USA and council policies, standards, and procedures and by directing volunteers to additional support services.
- Identify the need for and provides timely problem solving and conflict resolution support/intervention when appropriate.
- Serve as the main point of contact for geographic area volunteers relaying pertinent information to council staff and to guide volunteers to additional support services and resources.
- Work collaboratively with all Council departments to ensure council program and initiatives are successfully marketed to girl and adult membership.
- Provide professional, superior customer service to all internal and external customers, members, volunteers, staff and other community contacts in person, electronically and by phone.
- Volunteer & Member Recruitment
- Through analysis of community needs, demographic data and membership statistics, develop, design and conduct recruitment and retention plan for girl and volunteer membership growth in designated geographic areas.
- Establish the appropriate volunteer support team to accomplish key priorities by selecting, appointing, and coaching volunteers in assigned geographic areas.
- Membership Conversion
- Guide potential adult and girl members on the Salesforce pipeline through conversion by phone calls, emails, etc.
- Follow up on new leads and referrals resulting from field activity in a timely fashion.
- Coordinate the placement of registered girls into appropriate troops.
- Coordinate the placement of registered adults into appropriate volunteer roles.
- Ensure that diversity and pluralism is embraced and incorporated into the daily work of the position.
- Active participation in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
- Perform other duties as necessary or assigned.
PRIMARY CROSS-FUNCTIONAL RESPONSIBILITIES:
- Collaborate with other members of the regional and volunteer support, recruitment, and placement specialist teams statewide to ensure the effective implementation of local and statewide renewal and member engagement strategies.
- Collaborate with the program team to drive participation in staff-led program opportunities
- Collaborate with the customer care and data teams to ensure prompt response to customer inquiries and accuracy of membership data
- Collaborate with Product Program team to drive participation in and deliver on a positive member experience within the product programs.
- Support the efforts and commitments of Girl Scouts of Colorado in the area of pluralism and diversity throughout the organization and within each community served.
Required competencies:
- Strong written, oral, and interpersonal communication skills, including public speaking and networking skills required.
- Skills in conflict resolution and mediation.
- Knowledge of volunteer management strategies preferred.
- Proficient in Microsoft Suite of programs.
- Strong motivational, organizational, and problem-solving skills.
- Ability to quickly learn and adapt to changing technologies.
- Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism.
- Bilingual skills desired but not required.
Educational or Formal Training:
- No formal educational requirements
Experience:
- Experience in membership development, recruitment and/or retention
- Experienced in data management using sales/customer management software (Salesforce) preferred
Other Requirements:
- Must pass a criminal background check
- Valid drivers license, vehicle, and qualified insurance
You Get
You will be joining a supportive and flexible work environment with team members who work together to champion girl ambition. We are on a mission to build girls of courage, confidence, and character who make the world a better place. The right candidate wont just be promoting a program. Their work will impact and change future generations!
Salary:
This position pays a range of $18.27-$20.91/hr
Benefits:
- Health Insurance - Cost shared by GSCO
- Dental Insurance - Cost shared by GSCO
- Vision Insurance - Optional
- Life Insurance fully paid by GSCO, 2x annual salary up to $300,000
- Accidental Death and Dismemberment - fully paid by GSCO, 2x annual salary up to $300,000
- Optional Life Insurance Employee paid for additional employee coverage and dependents
- Long Term Disability Fully paid by GSCO
- Employee Assistance Program
- Flexible Spending Accounts (Medical/Dependent)
- 403(b) Retirement Plan GSCO matches 100% of employee contribution up to 2% of pay
- Vacation Employees accrue 10 vacation days per year
- Sick Leave Employees earn one day per month
- Holidays 10 scheduled holidays per year
- Office Closures 4 Weeks of Paid Office Closures (Week of Independence Day; Thanksgiving Week; Winter Holiday 2 weeks)
Girl Scouts of Colorado (GSCO) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: GSCO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at GSCO are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations where we operate. GSCO will not tolerate discrimination or harassment based on any of these characteristics.
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Job Type: Full-time
Pay: $18.27 - $20.91 per hour
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