Microsoft Desktop Support Technician Job at Genesis10
Genesis10 is seeking a Microsoft Desktop Support Technician for direct placement with our Chaska based client.
Job Description:
The Desktop Field Service Technician will focus on supporting our organization's computing environment which includes involvement in projects, move add change activity, incident resolution, process improvements, documentation, and customer service.
Responsibilities:
Qualifications:
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10-74123698
#DIG10-MN
Job Description:
The Desktop Field Service Technician will focus on supporting our organization's computing environment which includes involvement in projects, move add change activity, incident resolution, process improvements, documentation, and customer service.
Responsibilities:
- Perform on-site and remote analysis, diagnosis, and resolution of issues while ensuring effective hardware and software performance.
- Provide technical expertise in the installation and maintenance of hardware and systems software.
- Provide a high level of customer service with excellent written and verbal communication skills for IT and business audiences.
- Identify and action trends by monitoring and analyzing incoming inquiries.
- Collaborate with Business, Service Desk, IT Security, IT learning, and Engineer's stakeholders to gather business requirements, deliver projects, ensure environment security, stability, and exceptional customer communication.
- Maintain and create documentation to ensure efficient and accurate department operations both locally and globally as a member of a global team
- Provide and contribute to end user training in person and formal video or documentation.
- Perform tasks to improve the efficiency, reliability, availability, and stability of the computing environment which include process improvement, automation, and technical solutions.
- Follow IT Service Management Process (Incident, Change, Asset, Request) which include tracking data, the submission, and timely updates of tickets.
- Interface with third-party support and PC equipment vendors as necessary.
Qualifications:
- Strong desktop support experience
- Extensive knowledge of Windows 10
- Ability to troubleshoot, diagnose, and resolve PC hardware and software problems
- Ability to perform PC backup, recovery, and installation.
- Understanding of network systems.
If you have the described qualifications and are interested in this exciting opportunity, apply today!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year—in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10-74123698
#DIG10-MN
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