ESSENTIAL PURPOSE OF THE JOB

Provides critical support for assigned National Account Customers and ad hoc service requests.

PRINCIPAL POSITION RESPONSIBILITIES

Support and prepare evaluation of data for Open-Line Survey Tool and Reports

Conduct Customer Satisfaction Surveys via phone interviews and prepares survey evaluations

Manages ServiceChannel and Work Order Management Systems

Supports National Account Customers with Service Requests

Generates/maintains maps for current for National Account Customers and Subcontractors

Sources Subcontractors in new markets as needed for service coverage

Ensure proper communication with Regional Support Centers, Master Support Centers and Subcontractors, regarding National Accounts

Work cross-functionally with other departments including Finance, Marketing, and Legal, at all levels, to provide business related information or to gather data.

EDUCATION AND EXPERIENCE REQUIREMENTS

QUALIFICATIONS:
-4 year college degree required, preferably in finance or business related field
MBA degree preferred but not required

-Experience with or a high aptitude to learn or with Customer specific systems (i.e. ServiceChannel, Ariba, Corrigo, etc.)

-Sales or Customer Service Support background is a plus
-Strong Microsoft Excelskills

-High level of initiative and ability to prioritize workload

-Attention to detail and error-free work in a deadline driven environment
-Disciplined approach to problem solving and strong follow up skills
-Solid written and verbal communication with internal and external customers
-Exceptional organizational skills
-Substantial level of independence and accountability for assigned projects
-Strong ability to apply deductive reasoning
-Professional attitude and appearance
-Confidence and ability to manage multiple projects
-Strong team player

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $11.09 - $21.76 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Microsoft Excel: 1 year (Required)
• Accounting: 1 year (Preferred)
• National Accounts: 1 year (Preferred)

Work Location: Remote

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