ABOUT CITYSQUARE | COMMUNITY HEALTH
CitySquare is a nonprofit based in Dallas, Texas that exists to fight the causes and effects of poverty through service, advocacy and friendship. For over thirty years, CitySquare has grown to be one of the most effective social services organizations in the city with multiple programs working together to address housing, hunger, health, and hope. Working hand in hand with our neighbors - we do not have clients - we develop sustainable programming and partnerships that provide support and encouragement so that all can achieve their full potential. The Community Health department houses several programs that works to ensure overall wellness, health, and social support connections for CitySquare neighbors.
The Community Health department is overseen by a director and is made up of a Community Health Nurse, Program Managers, Community Health Workers, and at times AmeriCorps members and/or interns to support the overall work of each program. The Community Health department works closely with the CitySquare Community Health Services (CHS) Clinic, which serves as a central role to navigating the health needs of CitySquare neighbors through the Neighbor Health Support (NHS) program, and provides resources for all other needs through the Neighbor Resource Center (NRC). The department operates under a larger strategic goal to strengthen connections to support neighbors. The objectives to support this goal are to integrate neighbor empowerment and provide appropriate response and/or resources to meet neighbors’ immediate needs, supplement existing programming with health and wellness integration, and appropriate navigation to healthcare resources. Team members are passionate about working with neighbors through their health and wellness journey while also managing reporting requirements necessary to maintain grant funding, including accurate grant reporting and data entry. Team members effectively communicate through in-person meetings with fellow staff, interactions with neighbors, and communication with all stakeholders necessary to the vision of restoring hope for the thousands of neighbors living in poverty in our city.

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Requirements*
POSITION SUMMARY
Neighbor Navigators play an important role in assisting the uninsured and other underserved communities gain access to health coverage. The Neighbor Navigator works to build a trusting relationship with neighbors and serves as a liaison between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. The Neighbor Navigator will offer outreach and education campaigns, conduct eligibility screenings, provide enrollment assistance, and make appropriate referrals for uninsured or underinsured individuals.
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It is expected that the Neighbor Navigator will travel to multiple location sites both within and outside of CitySquare. Initially, the Neighbor Navigator will work collaboratively to conduct in-reach efforts across all
CitySquare programs to assess health insurance status of neighbors through a social risk assessment. Additionally, the Neighbor Navigator will execute multiple outreach and education activities to raise awareness about Federally Facilitated Exchanges, connect uninsured or underinsured populations to qualified health plans and help them to understand health coverage options, in a way that is culturally and linguistically appropriate to the needs of the target population. The Neighbor Navigator will work closely with the Program Manager to ensure success of the program.
QUALIFICATIONS
Education: Must have High School diploma or GED.
Experience: One (1) year experience in community outreach, sales, customer service or related work & working directly with vulnerable and homeless populations required; Three (3) years experience preferred.
Licensure: Certification for Navigators as required by applicable state and federal laws will be required as part of the program for those hired. It is preferred to have Community Health Worker certification.
Additional Requirements: Bilingual in English/Spanish preferred. Proficient in Microsoft Office. Ability to work flexible hours as needed. Must have a valid driver’s license, proof of vehicle liability insurance, and reliable transportation. Must be able to travel as needed.
PRIMARY RESPONSIBILITIES
This section describes the primary responsibilities of an employee in this position. Please note: The primary responsibilities of this position are not limited to this list.
1. Complete all required federal Navigator training and pass certification test.
2. Conduct in-person outreach, education, and enrollment assistance to targeted population.
3. Provide public education activities to educate people about the Marketplace and Qualified Health Plans.
4. Serve as a resource for consumers and organizations seeking to understand the Federally Facilitated Exchange Marketplace, health insurance and healthcare options.
5. Achieve performance targets, working closely with the other Neighbor Navigators and consortium partners to identify and overcome challenges.
6. In collaboration with Program Manager, coordinate marketing events, distribution of outreach materials and participate in outreach and educational activities.
7. Maintain and adhere to appropriate policies to control conflicts of interest and ensure program meets confidentiality and security standards.
8. Must be willing to work in South and Southern Dallas communities, and with homeless populations.
9. Complete required reports and supportive information and submit to the Program Manager in a timely manner.
10. Meet with the Program Manager to track progress toward goals and regularly communicate about performance and needed adjustments.
11. Attend required ongoing training and education.
12. Provide courteous, professional, and excellent customer service.
13. Any other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
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This section describes the knowledge, skills and abilities an employee in this position should possess. Please note: The knowledge, skills and abilities required for this position are not limited to this list.
1. Ability to complete online training for Affordable Care Act Navigator. Must pass required tests to become certified and comply with any state or federal rules related to training, reporting and monitoring.
2. Ability to read and interpret benefits-related publications, governmental regulations, and general business correspondence.
3. Capacity to work independently and cooperatively.
4. Ability to think strategically and use good judgment.
5. Knowledge of computers and software applications.
6. Skill in organizing and prioritizing workloads to meet deadlines.
7. Skill in telephone etiquette and paging procedures.
8. Effective oral and written communication skills.
9. Ability to communicate effectively with clients and co-workers.
10. Ability to adhere to safety policies and procedures.
11. Ability to use good judgment and to maintain confidentiality of information.
12. Ability to work as a team player.
13. Ability to demonstrate tact, resourcefulness, patience and dedication.
14. Ability to accept direction and adhere to policies and procedures.
15. Ability to recognize the importance of adapting to the various client age groups.
16. Ability to work in a fast-paced environment.
17. Ability to react calmly and effectively in emergency situations.
18. Ability to work with others, a team player with good people skills.
PHYSICAL, MENTAL, AND SPECIAL DEMANDS
This section describes the physical, mental and other special demands of this job. Modifications to the manner in which this job may be performed will be reviewed periodically.
1. Ability to work 40 hours per week and additional hours when necessary.
2. Ability to sit for long periods, up to 8 hours.
3. Ability to use both hands in fine and gross manipulation of small tools (copier, computer, telephone).
4. Ability to push and pull up to 10 lbs. (File cabinet drawers, computer paper boxes).
5. Ability to see well enough to read handwritten and typewritten material.
6. Ability to lift and carry up to 25 pounds dead weight to move or transfer boxes or documents.
7. Ability to retrieve files from bottom shelves/drawers and the ability to move boxes/reams of paper.
8. Ability to reach, turn and twist above and below the waist daily to retrieve files or supplies.
9. Ability to stand and walk daily to retrieve forms/supplies for other departments.
10. Ability to hear and speak well enough to communicate on the facility switchboard, as needed.
11. Ability to spend 10% of working time outside in temperature varying from -0oF to 110oF.
12. Ability to spend 90% working time in environment of continuous moderate voices and office machine noise typical for business office atmosphere.
13. Ability to handle a variety of repetitive tasks.

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Benefits*
Medical and Prescription Drug, Health Savings Account, GAP Insurance, Dental, Vision, Optional Life and AD&D Insurance, Accident Insurance, Critical Illness Insurance and 401k.
Additional Benefits Offered:
401K - Eligible to receive 5% (if contribution is 10%) Match after 30 days of employment 100% vested after 2 years of service. Generous PTO offered! During the first year of employment, you can earn up to 120 hours (equivalent to about 15 days). PTO increase to 184 hours during 2nd year of service 9 paid holidays plus CitySquare offices are closed during Christmas Holiday season.
Benefits at no Cost to CitySquare Employees:
Basic Life and AD&D Insurance $20,000 basic coverage, Employee Assistance Program, Short Term Disability, Long Term Disability, Alight.
Parental Leave: Eligible employee becoming parents may receive 6 weeks of paid leave at 100 percent of their salary following the birth, or placement of a child: Adoption. An additional 3 days of Paid Time Off will be credited to the employee PTO Balance upon return from parental leave.
Public Service Loan Forgiveness (PSLF): We are a qualifying employer for the PSLF Program. The PSLF Program forgives the remaining balance on your Student Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.
Paid Time Off (PTO): Generous PTO offered! During the first year of employment, you can earn up to 120 hours (equivalent to about 15 days). PTO increase to 184 hours during 2nd year of service.
Extra Time Off around the Holidays: In Addition to Paid Time Off (PTO) employees receive the week of Christmas off! An additional 7 days during Christmas.

Job Type: Full-time

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