DRIVE YOUR CAREER WITH INLAND

Inland Kenworth is an Industry-leader in the heavy-duty truck & sales, service and parts marketplace. As a rapidly growing company with over 1400 employees across 35 branches in North America, Inland offers exciting employment opportunities that can help you drive your future!

This position is located at our sales and service dealership in Tolleson, AZ.

THE OPPORTUNITY

The Network Support Technician will be responsible for providing day-to-day installation, configuration, and support of business systems and applications, networks, and/or equipment. The Network Support Technician performs routine troubleshooting and elevates unusual or complex problems to the appropriate group for investigation and resolution.

YOUR RESPONSIBILITIES

• Provides technical assistance and support to users. Identifies and resolves software related problems; maintains a sense of urgency and ownership while working to resolve calls
• Performs day-to-day network administration activities, such as backups, security/firewall management, supporting user account management, e-mail systems, Internet access, etc.
• Deploys computers, software, printers, phones, smartphones, etc. to users
• Troubleshoots routine problems, determining root cause and resolving problems to prevent reoccurrence. Escalates internal visibility of issues as appropriate
• Manages email, spam, and virus protection
• Configures authentication and authorization services
• Responsible for maintaining servers, routers, switches, firewalls, security, backups, etc.
• Designs, modifies, installs and support LANs, WANs, Internet and Intranet and Extranet systems
• Installs, configures, deploys and supports telephone systems and works with telephone companies/providers
• Manages and engages with technology vendors and partners. Primary technology vendors include: Amazon, Cisco, Citrix, Google, IBM, Microsoft, VMware
• Maintains network connectivity to CDK and Paccar
• Responds to system outages, identifying root cause and troubleshooting as required
• Other duties may be assigned

WHAT WE LOOK FOR

• College Diploma or equivalent, with a focus on Technology, Telecommunications, Computer Science, or a related field
• Microsoft or Cisco Network certification is an asset
• Three to five years of experience in a network support role, involving servers, desktop systems and communications, or equivalent
• Demonstrated working knowledge of current communications devices, server and desktop technologies, such as servers and desktop products, remote user access, multi-node networks including firewalls, networker printers and photocopiers, etc.
• Ability to function well in a reactive mode, responding to technical problems with a sense of urgency as they arise
• Ability to identify, articulate and troubleshoot technical problems in a “live” environment, under quick deadlines and turnaround requirements
• Ability to maintain confidentiality and effectively deal with sensitive information
• Strong client focus and the ability to work with employees at all levels
• Ability to work independently with minimal supervision as well as in a team environment
• Demonstrates well-developed analytical and problem-solving skills
• Demonstrates resourcefulness and judgement to resolve problems of a moderately complex technical nature
• Displays sound judgement and decision-making skills
• Demonstrates courage and confidence in conducting difficult conversations and delivering bad news
• Good verbal and written communication skills

US BENEFIT PACKAGE

Our employees receive a generous benefits package including:

• Medical
• Dental
• Vision
• Prescription benefits
• 401k with employer matching program
• Flexible Savings Account
• Health Savings Account (available with some medical programs)
• Long Term and Short Term Disability
• Life Insurance and Accidental Death and Dismemberment Insurance
• Paid Time Off
• On-going training opportunities

If you are looking for an opportunity to become a part of a dynamic team of professionals, we invite you to apply today!

INLANDIND