Network Technical Operation Center Technician Job at Intuitive.cloud
The Network Technical Operation Center Technician will be responsible for providing support to network operations functions, including troubleshooting and providing solutions to network performance issues. It involves providing the highest degree of network technical support, analyzing and resolving issues to prevent service disruptions. The TOC Network Technician participates in 24 by 7 rotating shift coverage and on-call support may be required. Responsible for monitoring network events, initiating incidents, carrying out high level triage, and managing notification for escalations 24/7.
Responsibilities:
· Real-time monitoring of network alerts and initiating standard operating procedures to resolve the problem.
· Create emergency restoral procedures.
· Review and update standard operating procedures (SOP).
· Contributes to the investigation and resolution of network events by collecting logs and correlating timeline of triggered events.
· Actively participates and contributes to the incident response conference bridge during severity calls.
· Escalate unresolved problems to engineering staff in network department with supporting evidence.
· Uses network management software and tools to proactively review performance statistics.
· Assess and correlate network events to ensure SLAs are met.
· Participate in planned change reviews to ensure network monitoring is appropriately aligned pre and post change execution.
- Adhere to Service Management incident and change policies and procedures.
- Assist in monitoring, troubleshooting and other maintenance coordination activities as necessary.
Core Skills
- Strong understanding of network operations monitoring and event management.
- Methodical with attention to detail.
- Good communication skills.
- Technologies:
- Palo Alto Firewalls – 2+ years
- Cisco Routers and Switches – 4+ years
- Load Balancers – 4+ years
- Incident and change management – 2+ years
- Network Monitoring Tools Experience – 4+ years
- LiveNX – nice to have
- Riverbed – nice to have
- Thousand Eyes – nice to have
Job Type: Full-time
Pay: From $85,000.00 per year
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
Work Location: Remote
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