Masterson Staffing Solutions has partnered with a valued client looking for Technical Customer Service Agents in Brooklyn Park MN. This is a in person position, not remote.

Shift: Varying start times with office hours between 7:30AM - 8:00PM

Training: the first two weeks will be 8:00AM - 4:30PM

Pay is $22.00/Hr

This position serves as a first point of contact for clients. This position is responsible for providing professional, high level Customer Service, by delivering instruction and resolving issues related to test administration/set up, reports, Client specific testing policy, permissions and basic application navigation. This position serves as a positive influence in a rapidly changing environment.

Essential Position Responsibilities:

• Receive, respond to and resolve inbound Client contacts on DRC products
• Manage unresolved cases utilizing appropriate resources within required timelines
• Performs and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction
• Document and communicate to appropriate resource any recurring/critical client issue received

Preferred Qualifications

• High School Diploma/GED equivalent; Associates degree preferred
• Minimum of 6 months of technical support experience in a non-scripted inbound Customer Contact Center (this can be an internship or College experience)
• Exceptional verbal and written communication skills
• Strong problem solving and analytical skills
• Demonstrated interpersonal and teamwork skills
• Proven technical skills with a strong familiarity with Microsoft Office Suite

Essential Job Requirements:

• Report to work promptly when scheduled and adhere to agent conduct and behavior expectations
• Be able to work under supervision and incorporate feedback to improve performance
• Relate effectively and work respectfully with diverse work groups
• Ability to consistently perform well during times of increased workload
• Manage multiple job functions simultaneously
• Ability to sit and/or stand for up to 8 hour periods of time
• Ability to look at a computer monitor, utilize a keyboard and/or mouse for up to 8 hours per day

To apply please call of vist our Fridley office at 763-571-6090, 7233 University Ave Fridley, MN 55432

You can also start the application process at: https://masterson.aqore.com/apply/Masterson

Masterson Staffing is an Equal Opportunity Employer

Job Type: Full-time

Salary: $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Job Type: Full-time

Pay: $22.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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