NIGHT AUDIT AGENT | LAGUNA BEACH LODGE

WHO WILL LOVE THIS POSITION?

• An individual who likes working overnight and enjoys ensuring the safety of the property and guests
• An experienced hotel guest services professional who enjoys working closely with guests to ensure their needs are being accommodated
• An individual who is independent, self-driven and a problem solver

WE OFFER:

• Competitive wages
• Referral bonus program
• 401(k) retirement plan
• Medical, dental, and vision insurance
• Employee assistance program
• Employee discounts at our Hotels and Restaurants nationwide
• Progressively increasing paid vacation plan

POSITION PROFILE:

The Night Audit Agent is responsible for completing the night audit and overseeing the nightly operations of the front office and night audit staff. This position is the contact point for guests and other hotel departments during the “graveyard” shift.

ESSENTIAL FUNCTIONS:

• Liaise and communicate positively with guests, colleagues, and vendors
• Strengthen relationships both internally and externally, while ensuring the provision of superior service levels for all amenities and services offered
• Execute all registration processes revolving around arrival, inclusive but not limited to, providing an introduction by name to guest valet/colleague performing escort, overview of key operation and offering further assistance (intuitive service) in accordance with check-in performance standards
• Execute all registration processes revolving around departure, inclusive but not limited to, handling payment processing according to any instructions on file in accordance with check-out performance standards
• Execute all telecommunications processes, inclusive but not limited to, answering incoming calls, responding in a timely fashion and minimizing call transfers in accordance with telecommunications standards of performance
• Inputs and receives resident information into Opera and other interfaces as required
• Execute all cashiering processes, inclusive of posting charges to accounts in Opera
• Work cohesively in collaboration with the room reservations and Sales team to ensure a smooth experience for all residents and patrons
• Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
• Comply with company and departmental rules and regulations at the hotel
• Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
• Perform any other reasonable duties as required by management
• Reconcile and complete all daily front desk agent work
• Balance room posts and close day
• Run accounts receivable reports
• Provide next day reports for hotel
• Address complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all are resolved or addressed with the proper department manager
• Investigate all safety issues reporting during the shift to find their cause, and give recommendation to avoid repeated issues. Initiate investigations and complete incident reports when necessary
• Communicate all GST complaints and issues to the General Manager and/or Supervisor
• Conduct multiple property safety and security walks-through.
• In the event of an emergency, perform all necessary safety protocols, including but not limited to, checking the fire panels, contacting emergency services, and communicating with the General Manager.
• Perform any other reasonable duties as required by management.

REQUIREMENTS:

Skills/Knowledge Required:

• Must possess a positive attitude
• Must be energetic and outgoing
• Must be service oriented
• Must be a team player
• Must be able to multi-task
• Must possess excellent interpersonal, analytical, and organizational skills
• Must have knowledge of basic arithmetic
• Must have the ability to input data and access information on the computer
• Flexible schedule- must be available to work a variety of shifts
• Fluency in English both verbally and non-verbally
• Provide legible communication and directions
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

REQUIREMENTS

• Flexible schedule - must be available to work a variety of overnight shifts
• Must be able to stand for long periods of time and to push, pull or lift up to 25 lbs
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting

ABOUT PALISOCIETY:

Palisociety is a fully integrated hospitality company that acquires, programs, develops, owns and operates unique hotels and residences across the country under three distinct monikers: Palihouse, Palihotel, ARRIVE by Palisociety and a collection of independently branded properties. We aim to enhance the lives of our guests and the local community, by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff and trusty service.

Palisociety’s four brands feature 13 hotels and 23 restaurants and bars in current operation. Across the portfolio, five additional hotels are under construction and anticipated to open by Spring 2022, along with a development pipeline of 15 properties in discussion/planning phase. Palisociety properties have been featured on Condeě Nast Traveler’s Hot List, Travel + Leisure IT List, and more, with accolades from the New York Times, Architectural Digest, Wallpaper* and countless others. Avi Brosh founded Palisociety in 1998 in Los Angeles.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotels