Job Description

Night Auditor/ Front Desk – Full Time/ Part Time

Position Description:

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

Schedule:

The company operates 24 hours a day and 7 days a week, so operational demands require variations in shift

days, starting and ending times, and hours worked in a week.

Education and/or Experience:

High school education or equivalent experience. Hotel front desk and customer service familiarity with hospitality industry practices preferred but not required.

Responsibilities:

• Approach all encounters with guests, team members, outside callers and vendors in a service oriented manner.
• Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling procedures are followed.
• Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, server’s and/or desk agents paperwork, over/short figures to ensure accuracy and proper cash handling procedures are followed.
• Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and promotional materials.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist during each shift.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Perform the duties of a Front Desk Agent, Bellman, Shuttle Driver, general security, Housekeeping and general maintenance during the overnight hours.
• Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
• Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
• Answer the telephone and transfer callers.
• Ensure periodic checks to ensure areas that are required to be locked are locked and secured. (property specific)
• Have a working knowledge of security procedures.
• Train any new Night Auditors as requested by management.
• Handle items for "Lost and Found" according to the standard.
• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
• Complete any miscellaneous duties as required
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Any other tasks / duties as requested by management.

Knowledge, Skills and Abilities

• Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures.
• Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.
• Strong English communication skills are required, the ability to speak, listen, write and identify distress signs. Ability to operate a computer, calculator, phone and other office equipment. Ability to satisfy the legal requirements for employment within the jurisdiction. All applicants being offered a position will be asked to authorize a background check in which results must return favorably to proceed with the hiring process.
• Ability to work in a courteous, tactful, and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with Larkin Hospitality and its owned and managed properties.
• Ability to communicate effectively and professionally verbally and in writing.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details.
• Knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Excellent problem analysis and problem-solving skills required.
• Dedicated, hard-working, self-motivated to work independently with little guidance.
• Excellent guest relations skills

Special Requirements:

• Prompt and regular attendance.
• Act as a team leader/player with all levels of staff.
• Professional behavior and appearance.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or Larkin Hospitality documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates, or others to the proper authorities as appropriate and to the GM.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• South Burlington, VT 05403: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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