NIGHT AUDIT

DEPARTMENT: Rooms
REPORTS TO: Director of Rooms and Controller
STATUS: Non-Exempt

Are you looking for something more than just a job? Do you want work to be something that inspires you to be the best version of yourself? Now is your time to advance your career and craft your future with passion at Hotel Vin!

Hotel Vin, Marriot Autograph Collection is a 120-room boutique hotel with over 15,000 square feet of indoor/outdoor event space located in the heart of downtown Grapevine. As part of the Grapevine Main project, which includes Harvest Hall—a beautiful European-style food hall with seven kitchens, two bars, and a stunning venue for live entertainment—Hotel Vin will set the standards for service excellence and career advancement.

If you are passionate, dedicated, a team player, and want to explore your potential, then Hotel Vin is waiting for you. Apply today and join our team of all-stars!

POSITION SUMMARY:

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. This position works overnight shifts, ranging from 10pm-6am and 11pm-7am.

RESPONSIBILITIES:

• Providing quality guest service to all of our guests and visitors.
• Perform all duties toward the goal of maximizing guest service.
• Greet guests who have made advance reservations register them in an efficient and friendly manner.
• Greet visitors who are looking for accommodations and attempt to meet their needs.
• Acquaint guests with services available in the area.
• Accurately following accounting procedures.
• Answers external and internal telephone calls taking and delivering messages as needed.
• Acts as the reservation attendant.
• Answer questions and give out accurate, helpful information.
• Run various end of day reports and reconcile information from various systems.
• Adhere to all department and Company policies and procedures.
• Ensure guest security by the proper handling of guest keys.
• Properly handle lost and found items.
• In the event of inclement weather, will be required to remain on sight and on duty until replaced.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to be alert and function during overnight shifts.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Professional appearance and mannerism.
• Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
• Previous cashier experience/ Basic accounting skills.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of hotel facilities and features.
• Ability to attend to more than one task at a time.
• Ability to maintain excellent attendance and punctuality.

EXPERIENCE:

• Customer Service experience preferred.

PHYSICAL DEMANDS:

• Must be able to stand for long periods of time.
• May include crowded office setting or “close quarters”.
• General office environment with limited physical activity.