Under the general direction of the supervisor, the NOC Technician I is responsible for monitoring critical network elements and engaging in proactive system monitoring for Atomic Data and customer infrastructure. A network operations technician works regularly with customers and must be able to troubleshoot all problems that may arise across Cisco, Linux, and Windows servers. An individual in this position is responsible for resolving tickets received concerning the following: remote access (VPN) connectivity, network connectivity issues, printer issues, internet use and setting, network/email/ telephony password resets, server monitoring, and system backup. In some instances, the NOC Technician will alert triage, resolve client requests, and escalate tickets to higher level resources.

Essential duties and responsibilities:

• Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems
• Assist in management of the emergency process for support requests requiring escalation
• Create and maintain tickets with service providers and internal teams to drive incidents to resolution
• Notify clients of progress and resolution using documentation of network support activities
• Deliver quality, reliable support to all customers both internally and externally
• Create or update technical documentation or user instruction
• Enforce and abide by building policies and access card security
• Perform routine physical security walkthroughs and data center maintenance checklist
• Consult with telecom and ISP vendors to resolve issues
• Attend to obligations and support other company initiatives as directed

Qualifications:

• 1-3 years of experience with Network Operations support in a professional environment
• Minimum education in associate degree in Networking and Systems Administration or equivalent work experience
• Communicate effectively with technical staff and end users
• Exercise a proactive awareness for potential infrastructure issues
• Willingness to work flexible schedules and support a 24X7 operation
• Possess strong problem solving, time management, and flexibility
• Ability to multi-task, organize, and document multiple tickets/tasks simultaneously
• All Atomic Data employees must be fully vaccinated against COVID-19 prior to their first day. Atomic Data provides reasonable accommodations, absent undue hardship, to those having sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated

Our Culture

With Atomic Data’s service-centered approach to business, we are only as strong as each member of our team. Our clients have high expectations for our services and so expectations for our employees are even higher. We’re a team of smart and dedicated hard-workers that take pride in exceeding our clients’ expectations at every turn. We greatly value an inclusive workplace and foster continued professional growth and development in this area.

Though we may work hard, we also love to play hard. Rewarding our employees is essential to maintaining our unrivaled service experience. Atomic Data knows how to keep our people happy with company benefits including fully stocked kitchens, health and dental coverage, 401(k) plan, cell-phone and Internet stipends, workout facilities, paid vacation, competitive salaries, and numerous employee-engagement opportunities to foster a strong sense of community both in and out of the workplace.

Integrity is the key to our success. We do what we say.

Department: Network Operations Center

Reports To: Director of Network Operations

Career path: NOC Technician Level II

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan

Schedule:

• Monday to Friday
• Weekend availability

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.