The NOC Technician position is a technical position within our Managed Services team. The position is responsible for assisting with escalations from the helpdesk, field
technicians, and other departments.

Responsibilities

• Diagnose network problems and provide customers with effective resolutions
• Continually increases technical knowledge of assigned technologies and demonstrate application of that knowledge.
• Document all network outages, calls and solutions in the trouble ticket database.
• Engage field operations for network equipment issues as needed; use software and hardware tools to identify and diagnose network status and problems; use provided tools to localize network problems to host or remote equipment.
• Escalate more difficult issues to appropriate technical team.
• Diagnose network problems and provide customers with effective resolutions

Competencies

• Knowledge of networking, RF and satellite communications with a focus on troubleshooting, analysis, testing, maintenance and documentation
• Familiarity with networking technology
• Ability to replace and install routers, switches, and other equipment
• Field experience in RF, installation and onsite troubleshooting
• Knowledge of computer operating systems, databases, software engineering, and wireless technologies
• Excellent troubleshooting and resolution skills.
• Good communication skills, both in writing and verbally.
• Ability to articulate technical issues in business terms.
• Ability to jointly troubleshoot and collaborate with other team members with different areas of expertise level.
• Ability to work in a time-critical environment.
• Ability to work as part of a team.
• Resourcefulness in getting the job done by working through or around challenges and obstacles.
• Takes initiative without close supervision and proactively resolves customer issues.
• Willingness to learn and scale up in competencies.
• Sense of urgency, initiative and a competitive drive to get things done.
• Acquire appropriate certifications and educational advancements as required.

Qualifications and Experience

• Degree in communications technology or information technology or equivalent demonstrated experience and knowledge.
• 2 years' experience in network operations customer service
• Knowledge of wireless telecommunications network management systems
• Excellent communication skills, both written and verbal
• Ability to effectively triage problems

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Anchorage, AK 99518: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)
• Computer networking: 1 year (Preferred)

Work Location: One location

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