Company Description

Are you ready to be a part of a fast-paced, revolutionary company that values everyONE?

Realty ONE Groupis a full-service dynamic real estate brand designed with a ‘You first!’ focus. We're opening doors every day across the globe – ONE home, ONE dream, ONE life at a time.

Our COOLture thrives on the belief that everyone and everything matters—empowering their agents to open new doors every day. The Realty ONE Group platform was constructed from the ground up to connect people with technology and provide amazing experiences.

Realty ONE Group’s vision and purpose are catalyzing change in the industry, empowering agents to succeed and make a difference as ONE.

Realty ONE Group is 100% debt-free, family-owned, and has been featured in Inc.’s 500 for seven consecutive years. Realty ONE Group is on track to open 1,000+ offices in 50 states with over 150,000 agents!

Realty ONE Group - creating a WOW experience for our raving fans daily! Come join the fun as an employee of the ONE team!

Job Purpose:

The Office Administrator is the face of our company and is responsible for spreading our COOLture to our clients, guests, and real estate agents in addition to coordinating the office’s administrative support functions. This includes answering and transferring phone calls, processing email correspondence, greeting all guests at the front desk, and assisting with managing the Branch Manager’s calendar.

The Office Administrator also plays an important role in supporting our Arizona Real Estate Compliance team by processing a daily log, preparing reports and audits, and supporting the onboarding/offboarding processes for our office’s Real Estate Agents.

Essential Functions:

• Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel.
• Process email correspondence and sort/distribute physical mail.
• Assist the Branch Manager with their calendar management and scheduling appointments as needed.
• Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office.
• Build and maintain relationships with the office’s Real Estate Agents to provide a positive experience and assist agents with general inquiries on office operations.
• Assist with driving Real Estate Agent engagement and retention by completing monthly check-in calls, preparing cards for birthdays and anniversaries, and providing updates on office events.
• Assist the Branch Manager in coordinating the new hire onboarding and/or termination processes for the office’s Real Estate Agents.
• Support the Compliance team’s operations by processing a daily commission log and paperwork, reviewing and preparing commission instructions for signature, reviewing select files in SkySlope for Compliance Manager to complete, and assisting with check distribution.
• Prepare and process various audits and reports for the Operations team and Compliance Manager utilizing Microsoft Excel/Google Sheets, SkySlope, and Realty ONE Group’s zONE.
• Perform any additional duties as assigned or requested by Branch Manager.

Organizational Relationships:

Has frequent contact and communicates with employees, real estate agents, Branch Manager, Compliance Department, and vendors.

Qualifications:

• 1-2+ years of experience in an Administrative Support role.
• 2+ years of Customer Service experience is required.
• High School Diploma or equivalent.
• Excellent communication skills and computer knowledge with proficiency in Microsoft Office Suite and Google Suite.
• Able to work in a fast-paced environment.
• Resourceful, well organized, highly dependable, efficient and detail oriented.
• Ability to prioritize and handle multiple tasks and projects concurrently.

Physical Demands & Work Environment:

The Office Administrator must be able to bend, stoop, stand, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs.

This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Cognitive Demands:

The Office Administrator must be able to multi-task various projects at once and work well under tight deadlines with a friendly, professional, and customer-centric demeanor.

All your information will be kept confidential according to EEO guidelines.

Benefits:

Cool + Culture = "COOLture"! Here at Realty ONE Group, there's no better place than together. At the ONE, you will not only enjoy a fantastic team and inspired office spaces, but also a first class benefits program:

• Competitive Salaries
• Medical, Dental, and Vision plans for employees and dependents
• Short-Term Disability, Long-Term Disability, Life Insurance
• FSA and HSA plans
• Flexible PTO - start accruing on day 1!
• Paid Sick Leave
• 401(k) + Company Match
• 11 Paid Holidays + 2 Floating Holidays

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Scottsdale, AZ: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Administrative experience: 2 years (Preferred)

Work Location: In person

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