New Perspective in Long Grove is seeking a Business Office Manager!

Position Summary

As the Business Office Manager (BOM), you will be responsible for performing administrative business office functions for the community. Responsibilities include: managing job postings on job boards, submitting time for payroll processing, employee record management, new employee onboarding, resident billing and monitoring compliance with Medicaid eligibility standards, accounts payable, purchasing/receiving, deposits, and collections. You will act as a hospitality ambassador at all times, and comply with federal and state laws and regulations as well as the Company’s policies and procedures.

Responsibilities

• Maintains compliance with applicable federal, state, and local regulations, to include HIPAA and resident rights, and all New Perspective policies.
• Maintain community employee records.
• Ensure time submitted for bi-weekly payroll processing is accurate.
• Provide onboarding of team members and ensure completion and compliance with all training requirements.
• Train team members on the Learning Management System and all other applicable software applications.
• Captures all vendor payables in systems and maintains vendor relationships to ensure accuracy.
• Oversees collections of resident invoices.
• Supervise concierge team members to ensure that performance expectations are met and all established policies and procedures are followed.
• Screen, interview, hire, train, discipline, and terminate concierge team members.
• Provide timely performance evaluations of concierge team members.
• Assist in promoting positive Family Communication.
• Communicate and interact with residents, families and team members in a kind, respectful and effective way.
• Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
• Attend and participate in all required training, team meetings, online learning resources, and others as required.

Skills & Qualifications

• High School diploma or GED equivalent or equivalent of relative experience.
• Strong computer skills and ability to interact with a variety of electronic devices.
• Experience working with older adults in senior living, long-term care, home health or other health care setting a plus.
• Strong administrative and organizational skills.
• Ability to work in a team environment with strong communication and interpersonal skills.
• Empathy for the challenges experienced by residents, families and team members and the problem solving skill sets to support them.
• Ability to communicate effectively verbally and in writing using the English language.
• Ability to prioritize and effectively manage multiple tasks simultaneously.
• Ability to work a flexible schedule, including weekends and holidays.

Why New Perspective Senior Living? A career with a purpose starts here!

This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. At New Perspective you’re not just an employee, you are a valued member of our team.

Team Member Benefits & Perks*

• Medical, Dental, & Vision Insurance
• 401(k) with Company Match!
• Paid Time Off and Holidays
• Company-Paid Basic Life Insurance
• Voluntary Short-Term Disability
• Company-Paid Long-Term Disability
• Health Reimbursement Account/Health Savings Account
• Flexible Spending Accounts
• Education assistance - up to $5,000 per calendar year!
• Leadership Development & Career Advancement
• Real-time Access to Earned Wages
• Referral Bonuses
• Employee Assistance Program

• Benefits vary by full-time, part-time, and PRN status.

New Perspective is an Equal Opportunity Employer.