Want to join a growing business? Want to truly make a difference in people’s live? Want to work in a great team environment with excellent growth and career potential? Then this is the place for you!

Senior Helpers, the FIRST and the ONLY national in-home care company to be ranked by the Great Place to Work® Institute as a Great Place to Work, is expanding in the Washington County, MN market and is seeking an experienced Office Manager. We need a sharp, professional, detail-oriented, proactive, and compassionate individual. This person will manage the office, scheduling, staff recruitment, hiring, and documentation functions of the organization. Must have a minimum of two years of related work experience in small to medium size business. Looking to fill this position immediately!

Primary Responsibilities (including but not limited to):

• Manage the daily operations of the office and perform general office functions
• Answer and screen all incoming phone calls in a pleasant, courteous, and professional manner
• Assist with the Caregiver hiring process, including recruiting, interviewing, and hiring caregivers, scheduling interviews, completing reference checks, conducting background checks, assisting with orientation and training
• Input and maintain all caregiver and client information; ensure all caregiver employment files and client files are completed, maintained and filed in accordance with state regulations; monitor licensure expiration dates and follow-up to ensure caregivers are in compliance
• Maintain all scheduling of caregivers according to assessment plans; respond to high-pressure situations where scheduling conflicts/emergencies and/or call-outs arise. Ensure company schedule is complete for next business day/weekend at end of current business day
• Collect and organize caregiver timesheets; verify/reconcile against scheduling calendar; keep track of late and/or missing timesheets, as well as timesheets that have been filled out incorrectly; maintain and update database of employees.
• Create/send client welcome packets; create/send appropriate material to prospective clients
• Manage unemployment and workers’ compensation claims and follow-up process.
• Assist with creating and implementing the caregiver and client appreciation and referral programs.
• Ensure that client invoices are completed accurately, timely and according to company policy.
• Perform on call duties as assigned. Perform other duties and responsibilities as requested.

Qualifications:

• Excellent communication skills (both verbal and written)
• Ability to communicate pleasantly, professionally, and effectively with callers and clients
• Ability to multi-task and work in high-pressure, time-sensitive situations
• Excellent organizational and prioritization skills
• Proactive and ambitious to improve processes and generate business
• Proficiency in Microsoft Word, Excel, Internet, and Outlook
• Ability to work independently and as part of a team
• Minimum of two years of experience in an Office Manager role
• Bachelor’s degree preferred
• Familiarity with the senior homecare industry, practices, and procedures
• Experience in recruiting and/or HR on-boarding activities