Responsibilities

• Provides direct supervision to clinical support staff, including orientation, performance appraisal, and coordination of personnel records. Oversees team and activities of the facility; assigns and distributes work; determines priorities; develops/maintains monthly staff working schedules; performs personnel-related functions (hiring, firing, disciplining, training, etc.) in collaboration with the human resources department.
• Working with providers and staff to maintain a positive work environment.
• Conducts activities directly related to finances, such as monitoring co-pay and account collections.
• Daily interaction with patients to assure patient satisfaction, promote patient engagement and assess any barriers to care. Facilitate patient enrollment or eligibility in applicable patient assistance programs, as needed.
• Represents and protects the interests of behavioral health service recipients by developing cooperative working relationships with law enforcement agencies, probation, social services, advocacy organizations, mental health and substance abuse providers and other community partners.
• Conduct daily/ weekly huddles.
• Work with Quality Improvement Department on meeting goals set for the site.
• Manages all staff timecard submissions. Submits payroll data to the HR department as dictated by established policies.
• Daily oversight of Reception staff to ensure efficient patient flow. Acts as point of contact for contracted staff and maintains a good working relationship. Presents problems, issues, or concerns to the executive management team for resolution.
• Performs regularly scheduled meetings with staff to distribute information, explain processes, and offer staff development and instruction. Meetings are also administered to gain feedback from staff on areas needing improvement or processes that need 'fine-tuning.' Once feedback has been given, the Office Manager acts as a liaison to staff to deliver input to the administration and the resolution of the issue problems.
• Responsible for inventory management and supplies at the site. Accepts, monitors disburses, prepares ordering requests,
• Communicates effectively and professionally with patients, referring physicians and their office staff, visitors, clinicians, and clinical support staff.
• Ensures that all site duties and responsibilities are carried out according to the organization and department policies and procedures.
• Works closely with management to ensure the efficient, timely flow of overall operation and promotion of the site.
• Performs and implements instructions given by the administration to develop the facility further. Communicates changes to site staff positively and optimistically, emphasizing constructive training in new procedures and processes when implementing change.
• Ensures compliance with various regulatory agencies
• Initiates quality control measures and monitors work quality for compliance with organization standards.
• Provides regular updates to administration through structured meetings concerning site events, status reports on current/future program implementation, and issues or concerns that have arisen.
• Other projects and duties as assigned.
• Supports the Mission, Values, and Vision of Life Net Services

Education/Experience:

Education

• High School Diploma required; Associate degree preferred.
• Minimum of 1 year of experience in management, front desk representative in a healthcare outpatient/ inpatient office
• Minimum of 1 year of experience with verification/authorization of insurance

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Management Experience in a physician office: 1 year (Preferred)

Work Location: In person

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