POSITION TITLE: Office Professional, Before & After school Childcare and Camps

POSITION LOCATION: Community Education and Recreation

FTE: 1.0 (Full-time, Year-Round)

SALARY: 12-month, Category T, AAEA/OP Salary Schedule

REPORTING RELATIONSHIP: Community Education & Recreation School Age Child Care Manger
Position Summary:
This position is part of Rec & Ed’s Before and After school Childcare and Camps division providing excellent customer service to Ann Arbor Public School families enrolled in our licensed day care and school break and summer camps programs. Responsible for the organization and coordination of office operation, procedures and resources to facilitate organizational effectiveness and efficiency. The primary duties of this position include managing the child care software and serving as the front-line person to register, schedule, bill, communicate with families and follow up on delinquent accounts. Additional responsibilities include ordering supplies, creating a weekly staff newsletter, maintaining staff contact information & master log for licensing compliance and submitting staff payroll, responsible for fee collection, setting up payment plans, monitoring all health, special needs and medication records and student medications.

Qualifications Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following is a list of qualifications for the position, any one of which may be waived by the Board in exercising its prerogative to determine qualifications.

Education & Experience:
High School Graduate or equivalent and 3-5 years business office & customer service experience.
Experience using PC and/or MAC computers for word processing, spreadsheets and database.
Experience using multi-line/multi-function telephone system.
Working knowledge of general office machines (fax, copier, postage).
Excellent oral and written communication skills.

Job Responsibilities:

• Provide outstanding customer service to internal staff and external customers
• Process all program registrations, monitor enrollment numbers and run weekly reports regarding participation data
• Maintain records on students with medical and special needs
• Set-up medication collection for families and students
• Process account actions related to scheduling and billing, delinquent accounts, and payment plans
• Maintain regular and on-going communications with registered families as, as required
• Ensure security and confidentiality of school/data records
• Answer and triage all in-coming telephone inquiries, customer updates, misc. reports and customer information) waitlists
• Execute computer tasks related to registrations (build program in software for each season, data entry
• Perform general computer work (emails, memos, general correspondence, labels, forms)
• Review and edit program webpages
• Maintain updated records for staff key assignments and key cards
• Create and maintain staff contact databases Maintain payroll database; process and submit payroll
• Maintain master staff log for licensing compliance
• Sort staff’s weekly paperwork and maintain site mailboxes
• Maintain and edit Childcare and Camp Parent Handbooks and weekly newsletter to staff
• Create, maintain and prepare documents used for annual Kindergarten Round Ups
• Order office and program supplies from vendors
• Submit work orders for programs Collaborate with division Manager to identify and implement improved processes and procedures
• Team meetings Provide periodic coverage for Rec & Ed’s Front Office OP’s SACCAttend departmental, OP and
• Maintain and file program records
• Other duties as assigned

LANGUAGE SKILLS: Read, write and comprehend basic instructions, short correspondence, and memos. Effectively present information in one-on-one and small group situations to staff, parents, students and administrators. Communicate clearly and concisely both orally and in writing.

MATHEMATICAL SKILLS: Add, subtract, and multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS and ABILITIES: Work with parents and children of diverse cultural backgrounds. Develop effective working relationships with students, staff, and the school community. Perform duties with awareness of all district requirements and Board of Education policies.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk and stand. The employee Is regularly required to talk or hear. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is frequently required to interact with public and staff and is directly responsible for the safety, well-being or work output of students.

METHOD OF APPLICATION:
All applicants must complete a secondary application. You will be contacted once you apply to complete additional information.

All applicants must apply online at a2schools.org >> District Links >> Job Postings