On-Site Contact Center Coordinator Job at Walmart Call Center
Availability all week/Monday to Friday 7am a 7pm, weekends 8am – 4pm CT
On-site position Carrollton, TX.
- Provides customer service by sharing accurate and timely information to customers as per simple FAQ based queries; using decision support tools to resolve issues; implementing appropriate resolution; providing information to customers; utilizing quality guidelines; and identifying and escalating high impact issues as necessary.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Application Question(s):
- Can you work ONSITE in Dallas, TX area?
Experience:
- Call Center: 1 year (Required)
- Pharmacy: 1 year (Preferred)
- Basic computer processing/data entry software: 1 year (Required)
Work Location: One location
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