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Online Chat Agent - WORK FROM HOME! Job at Dynamic BDC

Dynamic BDC Remote

Job Information

  • Date Posted
    2025-08-26
  • Location
    Remote
  • Job Title
    Online Chat Agent - WORK FROM HOME!
  • Gender
    Both

*WORK FROM HOME! *Flexible schedules *100% remote, including virtual training!

**HIRING FOR EARLY MORNING AND LATE EVENING SHIFTS ONLY!**

Dynamic BDC has been in operation since 2008. We support clients in multiple avenues throughout the United States by handling marketing opportunities on their behalf. We provide services for the worlds’ largest automotive manufacturers and dealerships. We pride ourselves on the great degree of flexibility that we provide to our agents, along with a positive, professional, and fun environment. Dynamic is not only great place to work, but we offer opportunities for professional development and career advancement.

Overview:
Dynamic BDC is seeking individuals to join our fast-growing team of Customer Service Representatives! Our representatives will assist nationwide automotive clients by conducting customer contact regarding pertinent manufacturer information and assist in scheduling service appointments.

What you’ll accomplish in a typical day:

  • Providing customer service support via chat for automotive dealerships
  • Responding to reviews on behalf of automotive clients
  • Typing and following templates which provide pertinent information based on specifics established per campaign
  • Providing information to the dealership sales team based on each customer’s contact
  • Provide feedback for program improvements
  • Ability to provide excellent customer service
  • Agent must have an understanding and be able to navigate through the corporate websites.
  • Learn and stay current with the contact center procedures, product information and online resource tools
  • Ability to provide good customer service including: effectively communicate to dealers, customers and corporate stakeholders to resolve customer issues in a timely matter.
What You Will Bring/Position Requirements:
Must have your own home office computer equipment and maintain said equipment:
  • PC or Laptop
  • 2nd monitor to connect to PC or laptop
  • Stable, reliable internet connection
  • Weekend availability
  • Ability to work early morning and late evening shifts
Quiet, private workspace.
A quiet place to work online. It’s critical to prevent background noise on calls by choosing a distraction-free area where callers can’t hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
Skills Required
  • Excellent written communication. Our agents will be speaking to customers from all over the country, so excellent communication skills are paramount.
  • Proficient use of technology, including computers and databases. Strong typing skills and website navigation skills. Representatives will need to competently and professionally use our customer service tools, scripts, and applications.
  • Previous experience in a customer support role preferred.
  • A positive, customer-first attitude at all times.
  • Ability to problem solve in order to properly assist the customer.
  • We trust our agents with taking care of sensitive customer information
What Dynamic BDC Will Bring:
  • Paid Training
  • Competitive pay rates
  • Paid Time Off
  • 401(k)
  • Career growth, and leadership development opportunities
  • Medical, Dental and Vision Insurance* (must meet eligibility requirements/after a qualifying period)
  • Employee Referral Bonus Plan
Dynamic BDC is an Equal Opportunity Employer
Dynamic Acquisitions Co. LLC participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please read the E-Verify Notice available in English and Spanish ( https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf ) before proceeding with your job application. Additional information about the E-Verify program can also be found at www.uscis.gov'




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