OLAPLEX, Inc. (Nasdaq: OLPX) is an innovative, science-enabled, technology-driven beauty company. We are founded on the principle of delivering effective, patent-protected and proven performance in the categories where we compete. We strive to empower our consumers to look as beautiful on the outside as they feel on the inside. We believe every person deserves to have healthy, beautiful hair, whether they are visiting a salon or caring for their hair at home.

OLAPLEX has been able to achieve phenomenal growth and we continuously seek exceptionally talented individuals who can support our innovation and creativity. We currently operate in a fully remote environment; because of this, collaboration and flexibility are at the core of our commitment to each other and to the success of OLAPLEX.

About the Role:

In this role you will be responsible for driving the company's online direct-to-professional business and programs online, while understanding and navigating other distribution channels. You are expected to have an excellent understanding of your audience – salon professionals who shop, receive education and/or participate in loyalty programs directly from brand.com & mobile app - their needs, wants and aspirations. Your insights will inform the development and enhancement of relationship marketing programs that are intended to drive education and engagement and convert these customers into OLAPLEX loyalists.

• Develop and implement a strategic commercial plan to drive direct-to-professional sales in North America, where professional sales make up a significant share of overall business
• Be the voice of our direct professional customers and collaborate with Marketing, Education, CRM and Digital teams to define and enhance relationship programs that will drive engagement and engender loyalty
• Use your in-depth understanding of the different Pro audience types to determine the customized educational and training related content for these customers. Liaise with Marketing and Education teams to produce the content; collaborate with Digital and IT teams to deploy the content across touch points relevant to these audiences
• Collaborate with Professional Sales, CRM and Digital teams to define and customize the promotional & communication calendar, including live events, email, and organic social
• Partner closely with Digital team to inform the development of website and app merchandizing and development of Digital tools to support business growth
• Define the Go-To-Market Strategy (including KPIs, holistic 360 activation plan, necessary touchpoints to drive ongoing engagement) for our Loyalty Program in partnership with Marketing, Education, CRM, Digital and IT teams
• Define timelines, deliverables and project manage Loyalty Program execution across all stakeholders (e.g., Sales, Marketing, Global eCommerce, Education)
• Define the annual budget to grow this business and support all initiatives and communication
• Define and track revenue and engagement KPIs and be available to answer all questions from leadership and internal teams
• Understand, interpret and utilize market data and insights
• Identify opportunities for improvement within teams, procedures or processes and develop plans to address them collaboratively
• Lead by example by creating a positive work environment that fosters collaboration
• Establish credible and collaborative working relationships with internal cross-functional colleagues

About You:

• BS/BA degree or equivalent
• Minimum 8 years' experience managing B2B sales
• Experience of managing B2B relationship and loyalty marketing programs preferred
• Experience in managing a business with P&L accountability
• Professional Hair Care experience preferred
• Excellent communication skills
• Proven to be effective and efficient in laterally managing multiple stakeholders to deliver sales and growth
• Comfortable working with ambiguity while maintaining professionalism
• Finds creative solutions to solve problems

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards:

• Competitive compensation
• Work/Life Balance: Remote work environment, flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Medical, dental, and vision insurance for employees in addition to short and long-term disability coverage and life insurance; dependent care flexible spending account company match
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
• Culture: Our team has an "attitude of gratitude" and a shared passion for our brand. Join our culture committee and/or DE&I champion team to play a role in building and sustaining our "secret sauce"
• Recognition: We celebrate our peers and colleagues with our monthly 'Hero Recognition and Awards' program. Make a difference as a 'Bond Builder' and/or 'Commendable Creative!'
• Products: Twenty (20) free products per year, plus a friends and family discount

Our Commitment to Diversity, Equity, and Inclusion:

At OLAPLEX, we support and stand up for our community with our talent, content, messages, and product offering. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a company, unifies our shared commitment to 'do well and do good'. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a stronger and more creative work environment.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.