Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Maintain, analyze, troubleshoot, and repair hardware and computer systems.
• Set up computer hardware to support employee return to office plans
• Collaborate with onsite peers and remote Service Desk Support team to resolve user issues
• Manage and track incidents and requests within the ServiceNow platform
• Implementing, maintaining and administering end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
• Setting up, configuring, troubleshooting and maintaining QC and manufacturing lab quality systems
• Using innovative methods and technologies to identify and solve problems related to performance, reliability and availability of systems
• Protecting data, software, and hardware by coordinating, planning and implementing system security measures such as AV, backups and patching
• Ensure that work is carried out within agreed service levels and in accordance with guidelines
• Provide positive customer experiences when working with users

Required Skills

• 5 Plus years of Onsite Desktop Support experience
• ServiceNow experience
• O365 and Active Directory/Azure & Okta experience
• Windows 10, Mac OS and iOS experience
• Ability to multi-task and experience working in a fast-paced environment
• Strong Customer Service Mentality
• Excellent oral communication skills
• 3-5 years of experience directly related to Biotech/Pharmaceutical industries

• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Type: Full-time

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