WHAT YOU WILL BE DOING

Specialist, Payment Operations - Automated Clearing House is responsible for supporting the processing of payments and related activities.

Additionally, this individual is involved in providing recommendations on how to improve processes or change the performance results directly relating to payment processing and supporting activities. As recommendations are approved, the incumbent plays a role in implementing the processes.

This position is location-dependent. The job is in Florham Park, NJ. Mon-Fri 1:00 PM - 9:30 PM

RESPONSIBILITY STATEMENTS -

• Adheres to Privacy Policy and Code of Ethics
• Follows all policies and procedures relative to Consumer Compliance laws and regulators and best practice recommendations.
• Provides exceptional customer service to both internal and external customers
• Reports issues of concern or matters of potential loss to the Manager - along with a possible solution
• Serves as a Subject Matter Expert within his/her process
• Supports processing of payment transactions and related activities.

EDUCATION - Bachelor's Degree; in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or equivalent field, or equivalent work experience

WORK EXPERIENCE – 1-2 years; Experience in Banking - ACH Operations and Management.

SKILLS AND ABILITIES -

• Ability to calculate figures and amounts such as interest, percentages, and volume
• Ability to effectively communicate both orally and written with customers, team, and management
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide concise and clear communication with a wide audience of internal departments
• Demonstrated knowledge of MS Office: Word, Excel, Outlook, PowerPoint.
• Experience with SQL or Microsoft Access is a plus

PHYSICAL DEMANDS - Minimal physical effort such as sitting, standing, and walking.

COMPETENCIES -

• Addresses customer's requests, ensures concerns are recorded accurately and action is initiated appropriately
• Makes extra effort to satisfy customers’ needs and meet commitments
• Assesses problem situations and initiates effective interventions that result in customer satisfaction
• Takes time to develop and maintain relationships with customers
• Communicates the importance and benefits of risk management to counterparts
• Displays natural skepticism and curiosity to question the status quo and uncover issues
• Adheres to a good root cause analysis process
• Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change
• Helps and coaches less experienced team members
• Executes risk management processes and procedures without management direction, and demonstrates awareness of expected results
• Knows the relationship and impact of actions and results
• Understands regulations impacting the supported area(s)
• Organizes and prioritizes workload and tasks for oneself and team members
• Actively plans for routine and cyclical work
• Sees through complexity and detail to get to the critical issues at hand
• Considers the wider context within which problems exist
• Uses information and data effectively to support a position and present a rational case

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions:

• Frequent Minimal physical effort such as sitting, standing, and walking.
• Occasionally moving and lifting equipment and furniture are required to support onsite and offsite meeting setup and teardown.
• Physically capable of lifting up to fifty pounds, able to bend, kneel, and climb ladders.

Employer Rights:

• This job description does not list all the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based on your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Florham Park, NJ, Florham Park

Other Locations: New Jersey-Florham Park,Pennsylvania-Reading

Organization: Santander Bank N.A.