JOB DESCRIPTION
The Operations Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards capable of representing Silver Shield Security as the premier provider of contract security services in the industry. The ideal candidate must have the ability to understand financial reports and establish personal credibility with internal and external clients by being honest, forthright, consistent and dependable.

Job Responsibilities Include, but are not limited to:

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
• Develop and maintain effective relationships with clients and employees and serve as the liaison between Silver Shield Security, our clients, and our assigned staff
• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction
• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
• Routinely visit and inspect security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as Silver Shield Security policy, providing assistance when necessary, and initiating corrective action as required
• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit
• Assist in the development and implementation of daily staffing schedules, budgets, payroll, and other reports
• Ensure 100% compliance with all federal, state and local regulations in assigned accounts.
• Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.
• Ensure progressive discipline is followed on all corrective actions.

QUALIFICATIONS

• Contract security experience managing multiple clients and accounts is preferred
• Minimum 2 years management experience is required
• Experience as an operations manager, scheduler, and managing overtime a plus
• Valid drivers license and reliable transportation is required
• A college degree in business or related field is preferred
• Ability to be a self-starter and commitment to excellence!
• On call availability and weekends required
• Must be very detailed orientated
• Pass an extensive screening process