About the team

Playing on the global Dream Team. Our Operations and Supply Chain team span the world in our Authentication Centers in the United States, Canada, the United Kingdom, the Netherlands, Hong Kong - China, Japan, South Korea, and Australia. This distributed team delivers on our brand promise of trusted authentic and high-quality merchandise across many growing product categories for our valued customers. In addition to delivering these customer experiences, our Team Members embody and represent the current culture. Our support teams are building an elite tech-driven supply chain across the fields of Forecasting, Planning, Network Modeling, Transportation, Operational Excellence in Environmental Health & Safety, Sustainability, Quality, Continuous Improvement, Analytics, Industrial Engineering, Automation, Robotics, and operations. We seek to shape the future of commerce with our tech-driven supply chain. We are driving innovation and customer-centric supply chain solutions for our dynamic business model. If you want to help shape the future of commerce, come join us at StockX.

About the role

The Operations Manager is a key member of the leadership team responsible for overseeing all aspects of the operation including; order fulfillment, labor management, quality assurance, inventory accuracy, and materials procurement. The Operations Manager will work cross-functionally with the business teams as they develop short and long-term growth strategies.

What you will do

• Establish team member responsibilities to meet the daily business demands and productivity targets.
• Leading and developing a team.
• Ensure accurate and on-time fulfillment and shipment of all customer orders.
• Supervise and train the operations team to optimize quality and productivity for a high growth environment.
• Proactively identify and lead process improvement initiatives.
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
• Manage raw materials procurement and inventory levels.
• Support digital asset management for the online product catalog.
• Develop, implement and maintain standard operating procedures.
• Provide reporting on daily, weekly and monthly key performance metrics.
• Maintain accurate inventory through proper inventory management and cycle count procedures.
• Establish and manage an operations budget.
• Work cross-functionally with all departments to identify, develop and execute on process improvements.

About you

• Minimum 5 years of management experience in a warehouse operation, manufacturing, production, or distribution environment
• Bachelor's Degree a plus
• The ability to thrive in an ambiguous environment
• Strong analytical and problem-solving skills
• Demonstrated experience with effectively delegating and managing time
• Demonstrated experience with setting and communicating clear expectations and measuring performance results
• Lean / Six Sigma certifications a plus

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.