Requisition No: 802654

Agency: Department of Health

Working Title: OPS HEALTH SERVICES REPRESENTATIVE - 64929190

Position Number: 64929190

Salary: $18.00 to $19.00 per hour

Posting Closing Date: 05/26/2023

DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY

DISEASE CONTROL DIVISION – TUBERCULOSIS PROGRAM

OPS HEALTH SERVICES REPRESENTATIVE (DISEASE INTERVENTION SPECIALIST – DIS)

8515 N. MITCHELL AVE., TAMPA, FL 33604

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training. From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost to the employee. If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program. We offer an inspiring and encouraging atmosphere to support you while you work with us.

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Your Specific Responsibilities:

• Locating and notifying individuals who has been exposed and/or tested positive for communicable disease such as Tuberculosis, HIV/AIDS and STD in a confidential manner.

• Providing counseling and education to clients.

• Referring at risk individuals for testing, clinical evaluation, treatment and other disease preventable services.

• Interviewing infected and non-infected patients to identify partners and other contacts to stop transmission and prevent adverse health outcomes.

• Serving clients directly via phone or face-to-face in a clinic, jail, home or other setting such as a homeless shelter.

• Developing, implementing and evaluating education programs regarding various programs such as TB, HIV/AIDS, Immunizations and Refugee Health.

• Assisting with marketing and special events.

• Field work including directly observed therapy of medications, assuring compliance with treatment plans.

• Assisting with outbreaks of various communicable diseases.

• Working with healthcare providers in the community to assist refugee patients with scheduling of follow-up appointments for primary care and specialty care providers.

• Attending various task force and other types of community meetings.

• Attending health fairs within the community; these activities may occur before, during or after normal working hours and/or on weekends or holidays.

Required Knowledge, Skills, and Abilities:

• Ability to establish and maintain effective working relationships with others.

• Ability to communicate effectively, both verbally and in writing and through empathic listening and to elicit information as appropriate to the needs of the audience.

• Ability to listen to and understand information and ideas presented through spoken words and sentences.

• Ability to persuade others to change their minds or behavior.

• Ability to plan, organize and coordinate work activities.

• Ability to operate commonly used office equipment such as computers, printers, fax machine and paper shredder.

• Ability to use Microsoft 365 products (Outlook, Excel, Word, PowerPoint, MS Teams, knowledge of Access database software is a plus).

• Ability to multi-task and handle face-to-face public interactions.

• Ability to educate patients.

Qualifications:

Minimum –

• Bachelors’ Degree in health or science, may substitute related experience up to four years.

• Valid Florida driver’s license or able to get one within 30 days of hire.

• At least one year of client/patients interviewing experience to obtain relevant information.

• Reliable transportation (i.e., automobile) and willing to use your own vehicle to perform field activities and transport of patients and/or specimens (blood/urine) when necessary.

• Willing to draw/handle patients’ urine, blood and/or sputum specimens potentially infected with communicable disease such as Syphilis, Chlamydia, Gonorrhea, TB, Hepatitis C, HIV/AIDS or other emerging diseases.

Preferred –

• At least two years of client/patient customer service experience.

• Phlebotomy training or certification.

• Bilingual English/Spanish.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

8515 N. MITCHELL AVE., TAMPA, FL 33604

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.