Working Arrangements:

This is a full-time, 40 hours a week position. This position is eligible for fully remote working within the United States, with the ability for the candidate to work Monday - Friday during standard local time hours. Hybrid working from our office in Bothell, WA is also available.

As an Operations Specialist, you'll support the sales process by processing reservations after conversion, confirming services, and issues travel documents. This position works directly with international vendors and answers calls from customers regarding travel documents.

Major areas of responsibility include:

• Provide excellent customer service, support, and information to all company personnel and customers
• Accurately quote, confirm, issue rail tickets and reservations using Rail Europe
• Assist with training staff on rail products and assist in determining continuing education needs. Update staff with Rail product and procedure changes
• Accurately process requests and confirmations for hotels, transfers, sightseeing and cars while following company policies and procedures
• Assist managers and reservation staff with customer service emails, research, follow up, and calls
• Ability to make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitability
• Maintain ongoing communication with manager about procedures and problems and offer suggestions for resolutions
• Timely response to all co-workers and customers; following through with resolution
• Process email correspondence, process and ship documents, and keep queues at a manageable level
• Quality control of final documentation sent to clients
• Participate in the emergency duty rotation, which includes being on-call for one week every 2-3 months, while adhering to our emergency duty operational standards

Qualifications:

• Minimum education requires a high school diploma or GED.
• Ability to work well independently and as part of a team
• Good time management and ability to multi-task
• Courteous and professional telephone manner
• Good written and verbal communication skills
• Proficient in MS Office, including MS Excel, MS Word, Outlook
• Proficiency in Amadeus and Rail Europe ERA system a plus
• Proven ability to take on challenges and complete projects

Do you succeed in fast-paced, upbeat environments and have a strong attention to detail? Do you have outstanding communication skills and enjoy work with little-to-no supervision? We encourage you to apply!

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.