Operations Supervisor Job at Valley Forge Casino Resort
Valley Forge Casino & Resort is looking for a Beverage Operations Supervisor to join our growing Beverage Team. The right candidate will thrive in a fast paced environment and bring innovation to the team.
SUMMARY DESCRIPTION:
Supervise and coordinate activities of workers in all food outlets open during assigned shifts.
ESSENTIAL JOB FUNCTIONS/DUTIES:
- Maintain daily employee work station and break schedules
- Ensure prompt and courteous service to customers.
- Monitor employee compliance with established service standards.
- Greet and communicate with guests in a friendly and courteous manner.
- Oversee the service operation of restaurant during assigned shift.
- Ensure food outlet shift operations are opened and closed properly and on time.
- Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.
- Resolve guest complaints in a professional and timely manner.
- Requisition and maintain control of all inventories.
- Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.
- Coordinate cleaning and repairs of beverage outlets.
- Perform related administrative and reporting duties.
- Other duties as requested.
JOB SPECIFICATIONS:
- Must be 21 years of age.
- Associate’s degree in a related field or one year of related experience preferred.
- Must be able to stand and walk for majority of shift.
- Must have excellent customer service and communication skills.
- Must be able to obtain/maintain any necessary licenses and/or certifications.
*Starting Salary is negotiable based on applicants experience*
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