Opthalmic Technician
• Display a professional image, greet patients promptly with a smile

• Promptly answer the telephone in a friendly and courteous manner

• Perform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patients for examination. Think out loud, asking open ended questions around the what, why and relevance to patients. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame

• Attentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Doctor or Retail Management when necessary

• Show patience and courtesy to indecisive or difficult customers/patients

• Perform work accurately and thoroughly despite time pressure and patient volume

• Identify situations involving unsatisfied patients and act quickly for effective resolution

• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures

• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA

• Support retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs

• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.

• Utilize the POS system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.

• Maintain safe working environment for all associates, customers and patients

• Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area.

• Ability to adapt to various examination scenarios and be personable with patients and staff

• Perform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have

• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:
Staff cleans surfaces and exam equipment after each patient.

Ability to commute/relocate:

• Saint Petersburg, FL 33701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Ophthalmology: 1 year (Preferred)

Work Location: One location

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