At ITW Food Equipment Group, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another.

Our family of premium brands has been dedicated for more than a century to supporting those who are not only passionate about creating great food, but are inspired by the people they serve and come to know on a daily basis.

Likewise, it is our mission to provide food equipment that foodservice and food retail professionals can trust to work hard and deliver quality, consistent results day in and day out, empowering them to focus on what they love most—creating great food for great people

Job Summary

Selected candidate will be responsible for the accurate and timely entry of customer orders. Tasks will include receiving, processing, interpreting and resolving all incoming orders and order related inquiries. This individual will have direct contact with all levels of responsibility, including customers, product line personnel and sales. The successful candidate will have frequent contact with both internal and external personnel along with customer contact that will require professionalism, courtesy and tact. The position requires a highly organized team-oriented individual capable of multitasking in a fast-paced customer service environment. They will be a self starter capable of independent work and possess attention to detail, focusing on accuracy.

Responsibilities

• Accurate entry of all assigned orders from varied selling channels and product base
• Knowledge of customer requirements and project management.
• Ability to read and decipher quotations and purchase orders.
• Excellent oral, interpersonal and written communication skills
• Ability to effectively prioritize and execute tasks in a fast-paced team environment.
• EDI order monitoring and maintenance as needed.
• Excellent follow-up and organizational skills, with attention to detail
• Team oriented with the ability to effectively interact with co-workers, internal and external customers.
• Product knowledge

• 3+ years data entry and/or customer support experience
• High School diploma; some college desirable
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Excellent attention to detail and problem-solving skills
• Effective, professional oral and written communication skills
• Proactive with good decision-making and time management skills.

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Safety-conscious work environment

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.