Order Processing Supervisor will maximize the output and performance of the order processing department. OP Supervisor will help to direct the work activities of employees in a high-volume supply chain operation through effective leadership, clear communication, and motivation.

OUTCOME: Oversee the coordination and processing of 1000+ orders per day

• Plan and coordinate workday (regular orders, back orders, exports)
• Monitor and measures order processing performance for accuracy and metrics (at all 3 Elkhart sites)
• Review end of day reports to ensure all customer orders required to ship were processed and shipped
• Maintain personnel structure and staffing level to accomplish Programs’ missions, effectively and efficiently

OUTCOME: Develop Order Processors

• Train, motivate, monitor, and evaluate performance of order processors; counsel record and discipline as necessary
• Promote Continuous Improvement throughout department
• Ensure Order Processors stay certified in DOT, IATA, and IMDG when applicable
• Promote an environment of cross training and learning

OUTCOME: Work in active partnership with Site Managers, Order Processing teams, and other departments

• Coordinate day to day functions within Order Processing
• Participate in on-going job shadowing, hands on and face-to-face training to ensure proficiency in all skills required for position
• Conduct mid-year and annual performance reviews for all order processing staff
• Conduct interviews and recommendation process for new hires

OUTCOME: Meet or exceed budget targets

• Balance resources where possible as often as possible
• Maintain department metrics and issue countermeasures where appropriate
• Review department performance with team to drive accountability

OUTCOME: Support hazmat shipping at all sites

• Ensure employees are trained and comfortable in preparing shipments
• Work with Compliance, Quality, and Freight to ensure compliance with all governing bodies

• High school diploma or equivalent
• 1-3 years’ experience in similar position
• Excellent written and verbal communication skills
• Self-motivated and capable of making good decisions
• Detail oriented
• Computer skills – AS400, MS Office (Excel, Word, Outlook, and others)
• Automotive industry distribution experience
• International compliance
• DOT, IATA, IMDG