Outbound Customer Service Representative Job at Extend Your Team
Job Information
Industry
Work Experience
Remote Job
Job Description
This is a remote position.
A. ABOUT EXTEND YOUR TEAM
Who Are We?
Being driven, passionate, and genuine is what connects us. If this describes you, then it’s time for you to join us!
At Extend Your Team, you’ll find a place where you can nurture your talent and learn new ones as you go. You’ll get the chance to connect with other like-minded VAs and be able to work with an amazing team that is committed to their work, have a sense of purpose, and can handle adversity with humor and grace.
We are a premium US-based talent network where you are not only "a VA in the Philippines" but a valued member of the team.
How are we different?
- Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays.
- Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more!
- No Ghosting - We do not ‘ghost’ you and not pay
- Monthly Support - We will check in with you regularly to make sure you are successful
- Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR.
B. ABOUT THE ROLE
As an Outbound Customer Service Representative, you will provide excellence by:
Initiate outbound phone calls to existing customers
Utilizing multiple software systems to review customer history and process renewals
Good written and verbal communication skills
The ability to display soft skills while moving the call forward
Meeting or exceeding client-mandated timelines
Complying with turnaround time, productivity, and quality standards
Acquiring and maintaining basic knowledge relevant to our business goals
Meet daily tasks through various forms and mediums of communication – written, verbal, and/or by phone
Expected Work Hours and Time Zone
You are expected to work 40 hours a week, Mondays to Fridays, during US business hours. You may also be expected to work on occasional weekends due to business needs.
Requirements
Do you have what it takes to be an Outbound Customer Service Representative?
Consider yourself highly qualified if you:
Minimum 2 years prior outbound call center experience
Ability to effectively communicate with customers while managing multiple software systems
Accountable and results-driven
Critical thinker/problem solver
Receptive to constructive feedback and flexible in adapting to change
Ability to effectively plan, prioritize, and organize time and workload
Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environment
Proficient in the navigation of multiple computer applications
Ability to type more than 30 WPM
Benefits
What’s in it for you? These amazing benefits / perks await you!
As a virtual outsourcing company that invests and deeply cares about their freelancers and individual contractors, we aim to provide the best possible remote working experience for everyone, starting with the benefits.
- Enjoy HMO after your first month, no need to wait for 3 months or 6 months!
- Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!
- Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter
- Be there with your family & loved ones in crucial times - whether it’s a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!
- Get paid on US Holidays when your client's business is closed
Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):
- Celebrate your special day with a delicious Red Ribbon birthday cake
- Discounted monthly rate in Gold’s Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone…)
- Free Eye Check-Up and discount on selected items in Sarabia Optical
- Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
- Discount codes from Grab
- As we continue to grow. more benefits are being planned to be rolled out soon!
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