Overnight Manager/Front Desk Job at Hotel Clermont
We are looking for a reliable Night Manager to serve as our guests’ first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Perform basic auditing tasks and manage numbers well
- Maintain a log of happenings for daytime managers
- Manage expectations of team members that report to the Overnight manager
Skills
- Work experience as a Hotel Front Desk Agent or Hotel Night Audit
- Experience with a hotel reservations software, ideally HMS or Roomkey
- Familiarity with basic accounting principles
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Signing bonus
Experience:
- Hotel experience: 1 year (Required)
Work Location: One location
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