IKAV Energy Inc is a private E&P company with its US headquarters in Durango, Colorado, and belongs to the global energy infrastructure group, IKAV. IKAV has worldwide offices in Hamburg, Luxembourg, Milan, Madrid, Lisbon, Munich, and Paris and has launched its US franchise in 2019 managing and operating a billion-dollar portfolio on a long-term basis. At IKAV, teamwork is at the heart of our operations and is only strengthened by the many diverse and professional backgrounds that shape our team. IKAV believes in flat hierarchies and the empowerment of team members. In return, we expect exceptional motivation, a high degree of independent thinking, and the ability to spot opportunities for optimization and growth.

Act as a liaison between IKAV and its working interest and/or royalty owners (owners) by handling calls and/or emails with owners and addressing their inquiries accurately and in a timely manner.

Essential Job Responsibilities: Answer incoming owner relations inquiries regarding various issues including revenue, land, division orders, JIB, and AP

• Log owner inquiries in a case tracking system and route to the appropriate department within the organization if necessary
• Document and track unresolved issues, providing status updates to owners in a timely manner
• Manage difficult or emotional situations involving dissatisfied owners
• Maintain working knowledge of ongoing IKAV projects that will impact owners
• Engage in active listening with callers, confirming or clarifying information as needed.
• Build relationships and trust with owners
• Initiate research required to address owner inquiries
• Work closely with various departments in the organization including Revenue, Land and JIB
• Identify and escalate priority issues and report to management
• Complete call notes and call reports using the appropriate tools, recording details of inquiries, comments and actions taken
• Adhere to the company’s values – integrity, ownership, urgency, alignment and innovation.
• Support the company vision and mission.
• Adhere to established work schedule, attendance standards and punctuality to work and meetings.

Other Job Responsibilities:

• Maintain employee confidence and protect company assets, including intellectual property, by keeping information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Other duties as assigned by management.

Qualifications:

• Basic understanding of oil and gas revenue function.
• Strong communication both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport building skills.
• Strong time management and organizational skills.
• Adaptability and flexibility; comfortable working in fact-paced environments.
• Experience working in a call center / helpdesk environment is ideal
• Ability to solve problems accurately.
• Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
• Ability to complete multiple, diverse tasks of differing priorities.
• Proficiency in the use and application of the following software: Microsoft Office (Excel, Word and Outllook) and working knowledge of oil and gas accounting systems (preferably W Energy).

Education Requirements:

• Bachelor’s Degree from an accredited four-year university or college preferred.
• 1-2 years of division order experience (preferred).