Park Ranger Job at City of Goodyear, AZ
Our Parks and Recreation Department is looking for a Park Ranger who will provide high quality in-person customer service and education to park users while patrolling parks and recreation facilities. The Park Ranger teaches and provides front line customer service to the public and enforces rules, regulations, and ordinances related to Parks and Recreation area usage. The Park Ranger will provide direction to part time staff and volunteers.
The ideal candidate will have previous park ranger experience in a municipal recreation setting, exceptional customer service skills, and enjoys working outdoors. The ideal candidate will serve as a personable and well-informed ambassador for the Parks and Recreation Department. Must be able to maintain a positive and consistent demeanor while dealing with both internal and external customers. A successful candidate will have experience in maintaining accurate daily reports, logs, inspections and compiling data. Must be available to work afternoon/evenings as a part of a normal work-week schedule.
The City of Goodyear prides itself on providing the finest municipal services to our community. We are guided by our core values of :
Integrity - Initiative - Empathy - Optimism - Innovation - Adaptability
We strive to create an environment where everyone feels respected, valued and included. We understand that having employees who represent all aspects of our community drives us to deliver outstanding service. If you share our core values, passion and dedication, we would be excited to have you join "Team Goodyear".
Examination Process: Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview.
Examination process for the position will include: Panel Interview
- Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, and technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training
- Experience: Minimum 1 year of experience in a related field.
- Certifications and Other Requirements: Valid Driver’s License, CPR and First-Aid certifications.
- Reading: Work requires the ability to read staff reports, memorandums, letters, and general correspondence.
- Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.
- Writing: Work requires the ability to write reports, letters, registration forms and flyers, and accident and incident forms.
- Managerial: Semi-Complex - Work requires the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees.
- Policy/Decision Making: Significant - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. Work involving discretion is typically reviewed before finalized
- Technical Skills: Broad Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
- Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.
Establishes and maintains effective public relations by communicating with the general public and other city employees to provide direction, information, and interpretation of rules and regulation; both orally and in writing.- Keeps accurate records of park patrol time and activities and prepares detailed reports such as daily logs, incident reports, and accident reports. Submits work orders and suggestions relevant to improving park planning and the quality of park maintenance to ensure safety and security of park equipment, facilities, and grounds.
- Monitors and observes organized and unorganized events in the parks to ensure safety and appropriateness of activities, and detect potentially hazardous situations. Conducts building and equipment safety checks at facilities and playgrounds.
- Anticipates and corrects problems or notifies appropriate personnel to ensure visitors safety. Radios for Police and/or Fire-Medical in emergency situations. Exercises judgment and independent action in exercising patrol functions within legal and departmental constraints.
- Operates a motor vehicle requiring a standard Driver's License while performing routine security patrol of park areas and facilities. Operates a cell phone, IPAD and/or Laptop. Walks extensively while patrolling the parks. Sets up and removes folding tables, chairs, barricades, traffic cones, or similar objects as needed.
- Comprehends and makes inferences from written rules, regulations, ordinances, and statutes relating to municipal parks in order to provide enforcement and ensure the safety and security of park facilities and grounds. Prioritizes work assignments and deals effectively with rules violations.
- Follows protocol, works independently, deals effectively with the public in stressful situations requiring tact and diplomacy, reacts quickly and efficiently in emergency situations, anticipates and solve problems on a daily basis, performs outdoor duties under varying work and climatic conditions, and understands and follows oral and written instructions.
- Performs other duties as assigned.
- Assist in the recruitment, hiring, training, schedules, and daily operations of part-time park rangers.
- Assist with the management of rental agreements within the Fusion Rental Software and corresponding signage in the parks.
- Patrols city parks, addresses rule and safety violations and assist with daily park use, customer service questions, park rentals and maintains a positive and effective communication with the public.
- Review and evaluate important data from the park ranger daily reports, incident reports, park audits, vehicle inspections, and propose recommendations.
- Work with city personnel and community stakeholders such as police, parks, and partnership rentals to ensure parks are safe, maintenance issues are reported and addressed.
- Read, understand and become familiar with all city policies and procedures.
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