Part- Time Barista - Springfield / Limestone

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.

The Barista position is housed within a Richwood branch coffee shop. The Barista is responsible for serving all products with friendly, individualized attention towards each customer. They are responsible for educating customers about the premium coffees and teas served at Richwood Coffee, as well as identify opportunities when a customer can upgrade plans for most benefit of coffee. Additionally, they communicate when supplies or branded materials need stocked or ordered.

Richwood Bank prides itself on unique company culture and all team members should be active and engaged participants.

Richwood Bank has a comprehensive benefits package for full time employees including but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full-time and part-time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement and tons of professional development opportunities!

Essential Functions

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and creates customer orders in a friendly manner.
• Responds proactively to prevent customer service situations.
• Accurately scans orders into POS and reports card balances to customers in a courteous and friendly manner.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Maintains efficient, friendly service.
• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Crimson Cup drink recipes and procedures.
• Educate themselves on the various types of coffee, tea products, blends and roasts.
• Restocks supplies when necessary and informs Barista Lead when additional supplies or branded materials are needed.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
• Reports potential safety hazards to the branch manager.
• Informs the Branch Manager on duty of any operations inconsistencies and strengths noted with processes

Skills and Abilities

• Excellent customer service skills
• Work well under pressure and in a fast paced environment
• Strong communication skills
• High degree of accuracy
• Detailed and organized
• Maintain a positive morale and professional attitude towards your team and customers
• Punctual
• Excellent verbal and written skills.
• Maintains positive morale and professional attitude.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.

Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.