Evansville Vanderburgh Public Library

If you are a creative and curious person who enjoys working in an organization that focuses on providing delightful experiences, then we encourage you to join our team. Our mission is to cultivate curiosity by creating wonder, which is what we strive to do each and every day. We encourage our employees to be their authentic selves.

Opened in 1939 and originally named North Branch in honor of the location it served, EVPL Stringtown was initially located two blocks beyond the end of the trolley line existent at the time. Today, EVPL Stringtown is located on Stringtown Road and anchors the surrounding neighborhoods in a quaint building.

Part-time Customer Experience Navigator - EVPL Stringtown

Position includes Part time Holiday pay benefit
Hours: Part-time; average 20 hours per week.

Must be available to work all public service hours; which includes weekends and occasional Sundays at Central.

My Work

I will be an experienced and knowledgeable guide to someone coming to the library for the first time, and every time after. For someone experiencing a tech challenge, I may be a tech tutor or troubleshooter. My forethought and problem-solving skills drive me to get to “yes” when circumstances could result in a “no.” My enthusiasm for reading, listening, viewing and learning may encourage a family to check out something new along with a favorite picture book or DVD. I’m willing to put a cart of materials aside, or travel across town to support my colleagues. My sense of wonder and curiosity propel me to explore and experiment with events, exhibits and diverse ways of connecting people to ideas, information and each other both in the library and community. I advocate for a library that is open to all. I recognize that human beings are human and can be difficult, but I manage with confidence and calm. After all it is just part of a day designed to provide delight. I will work at all points of service, though I generally will do my work in an area that best suits my talents and aptitudes.

My Role in a Learning Organization

I know that to a library user I am the library, whether I am on the job, riding a bus, or checking out at the grocery store. I have a positive mental attitude and enthusiastic role for the work I do. I display initiative to delight a customer with extraordinary customer service. I communicate with library users, colleagues, community members in an effective, enthusiastic and respectful manner. I am honest and act with integrity and respect.

I have a team role and work collaboratively with colleagues and other teams. I strive to have good organizational skills and work well under pressure. I am dependable and hardworking.

I have a career development role and am a curious learner and am willing to learn and develop new skills.

I have an innovator and continuous improvement role and strive to make practical suggestions for workplace improvements. I am self-motivated, persistent, and intuitive about the work I do.

My Positional Role

In cooperation with Library Experience Supervisor and other colleagues, Library Experience Navigators advance the Library’s mission, vision, strategic priorities and brand by:

• Being a curious and engaged learner
• Sharing my ideas
• Interacting with library users, colleagues and community members across multiple points of service in a library facility, designated outreach/engagement location, online or via telephone in a manner that contributes to a delightful library experience
• Assisting with wayfinding related to facilities, services, resources, equipment, and technologies in the library and around the city-county
• Employing critical thinking skills and good judgement to find solutions and opportunities that improve users’ library experience
• Actively promoting EVPL, its services, programs, resources and experts to library users and in the community
• Collaborating with colleagues to ensure a welcoming, safe and secure environment
• Managing library accounts, including establishing and deactivating library cards, and handling fines and fees and related transactions
• Effectively communicate and interpret policies and procedures to library users
• Supporting materials management by facilitating materials checkout and check-in, hold requests, selection and deselection and locating and shelving of materials as assigned
• Participating in special projects, or other duties as assigned

What I Need to Know to Be Successful

I need to have an Associate’s degree in library technology, education, children's services, or a related field and minimal experience conducting programs for children and others of all ages, working in a library, or the equivalent combination of education and experience.

I need a valid driver's license.

What I Need to Know About the Physical Requirements

My work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, frequently requires walking, sitting and using hands to finger, handle or feel and occasionally requires standing, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions.

Shhh is a four-letter word. It is not in our vocabulary!

EVPL is an equal opportunity employer.

We conduct background checks as part of our pre-employment screening process and follow all EEOC and FCRA regulations regarding the use of criminal records in the hiring process.

Evansville Vanderburgh Public Library is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. EVPL embraces diversity and encourages all who are interested to apply.