***This position is for a Monday - Thursday 2pm-7pm schedule only***

Company Description
Phillips Managed Support Services (PMSS) is an organization that supports reputable Cyber Schools across multiple states. PMSS strives to provide superior service to every family via phone and email by modeling our core values during every interaction.

Our Core Values
« Think Team First
« Embrace Change & Innovate
« Have a Passion for Learning, Growth and Excellence
« Enhance the Lives of our Team Members
« Earn Trust through Integrity and Reliability
« Respond, Take Ownership, Finish
« Be Gracious, Respectful, and Give Back

Job Description

A Customer Service Representative provides administrative support to prospective families and school employees, as well as telephonic support to prospective families that are interested in enrolling a student in cyber school for grades K – 12. Tasks will vary but will require utilizing various computer systems and business processes. Representatives will be responsible for providing first level support pertaining to questions about the school, programs, and academics, as well as the enrollment process. Assisting families in a nurturing, informative, and welcoming way is critical to the success of the position. Call volumes may fluctuate depending upon the time of year, OT and/or weekend hours may be mandatory during critical times.

Minimum Qualifications

• Spanish/English bilingual skills helpful
• Exceptional verbal communication skills that are conveyed over the phone
• Strong organizational, written communication, and time management skills
• Team-Oriented
• Previous call center or customer service experience preferred; understand the value and importance of providing the highest level of customer service
• Demonstrated comfort utilizing both a phone system and computer system for entering demographic information
• Ability to work in a fast-paced environment

Essential Job Functions

• Demonstrate sensitivity working with confidential information, adhering to FERPA policies
• Work independently and collaboratively to meet enrollment goals
• Accurate and efficient processing of applications
• Provide timely and accurate responses to questions regarding the enrollment process
• Be available on a phone queue and utilize a proprietary business system for data entry
• Initiating outbound calls to provide follow-up to families, ensure problem resolution, and invite them to informational events.
• Initiating outbound calls to provide follow-up to families, ensure problem resolution, and invite them to informational events.
• Compose personalized responses to a variety of questions received through email.
• Offering assistance in other areas of the company as needed.

Benefits
We offer full Medical (HSA with company contributions), Dental, and Vision insurance. Company paid Long & Short Term Disability. 401k with company matching dollars. EAP with free counseling services. Paid Time Off, including 11 paid Holidays. Potential flexible work from home options. Plus many other benefits and perks!

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

COVID-19 considerations:
Masks and vaccinations are not required.

Ability to commute/relocate:

• Middletown, PA 17057: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

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