The HRM Enterprises, Inc. family of companies is made up of the country’s largest independent hardware store, a TripAdvisor top rated restaurant, the always exciting Marketplace, and a campus that has become a destination for guests from near and far. Our local, family owned company is a leader in the markets we serve and is full of people who work each day to go beyond our guests’ expectations. We are committed to being a great place to work and encourage our team members to excel and grow professionally.

E-Commerce Customer Service Representative

Job details
Part Time

Qualifications

Customer Service: At least 1 year (Preferred)
High school diploma or equivalent (Required)
Basic Computer Knowledge (Preferred)
Teachable
Good Communication Skills (Written and Verbal)
Embodies the Values of HRM Enterprises

Full Job Description
Fast-growing Ecommerce Division of Hartville Hardware is looking to grow its Customer Service Team.
As we sell on multiple marketplace platforms (Amazon, eBay, Walmart, etc.), customers are constantly contacting us via
phone and email with questions, comments, concerns, and to place orders. As we continue to grow, our ability to facilitate
the volume of customer contacts is crucial to our continued success.
We are looking for someone who is enthusiastic about providing world class customer service to be a part of our growing
customer service team.

Key Functional Responsibilities
Provide direct inbound (phone and email) customer service for ecommerce consumers
Handle returns by opening boxes, processing returns, putting product away in warehouse, breaking down the cardboard and packaging excess
Suggest process improvements
Work with other Customer Service Team, Warehouse personnel, and Buyers to provide top-notch customer
service from the front end to the back end (order listing accuracy, order placement, adequate order tracking,
processing of order returns, etc.)

Other duties as needed

Critical Skills and Attributes for Success
Technology Skills: Should have basic computer understanding and be willing to learn the online marketplace
structures and ordering system in place.
Communication: Must be able to effectively communicate (phone, email, in person, etc.) with management,
associates and of course, customers. Must convey professional and helpful image. With customers especially, an
attitude of thankfulness and empathy are important!
Judgment: Should have good problem-solving skills, and be able to think on feet.
Self-motivated: Expected to hold themselves accountable, take initiative, have pride in their work, and strive for
continuous improvement.

Schedule:
20-28 hours/week - must be able to work until 6pm as needed and Saturdays