We are looking for the right person to fill our PT Front Desk position. We are looking for someone with Jedi Knight level Customer Service skills while maintaining the personality of Spongebob!

We here at Waterview Hospitality LOVE what we do! We VALUE each and everyone one of our employees, by leading by example, check any / all egos at the door, reward exemplary performance. We are looking for a Part-Time position primarily working the 3 pm-11 pm shift, but also open to other shifts.

This will be accomplished through a strong adherence to the Guiding Principles of the Company. They are as follows:

1. Lead by example

2. Check our ego at the door

3. Treat everyone with respect at all times

4. Always do the right thing in the pursuit of excellence

5. Strive to make maximum profits

6. Reward exemplary performance

7. Under-promise and over-deliver

8. Change the world not adapt to it

9. Realize that policy is no substitute for good judgment

10. Have fun

Job Description:

• Greets, registers, and assigns rooms to guests.
• Handles confidential information.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows and registration cards.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts.
• SMILES
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; including the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location

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