GUEST SERVICES ASSOCIATE (GSA)

OVERVIEW:

The part-time Guest Services Associate (GSA) is responsible for management of the Ronald McDonald House ® (RMH). The primary function of the Guest Service Associate is to provide guest services and meet facility needs during scheduled hours, primarily weekend shifts (day & evening). The Guest Services Associate reports directly to the Family Services Manager, who reports to the Chief Operating Officer.

In the spirit of teamwork, the GSA interacts in collaboration with all House staff and volunteers to provide support and assistance in the fulfillment of goals and objectives.

We are currently looking to fill weekend shifts & occasional week night evening shifts. Weekend shift has a 50c shift differential.

Typical GSA shifts are as follows:
Day shift - 8am to 4pm
Mid shift - 10am to 6pm
Night shift - 4pm to midnight

PRIMARY RESPONSIBILITIES:

· In charge of the Ronald McDonald House, its property, and its guests during scheduled hours

· Assists with guest services per established policies and procedures, to include, Guest check-in/out, taking of referrals, meeting guest needs, reviewing background checks, updating registered guest and maintaining wait lists

· Maintains community living setting by enforcing rules and policies. Intervene with appropriate action and prepare required documentation as needed. Inform Family Services Manager when appropriate

· Cleans guest rooms and common areas of the House as needed per RMHCCI approved cleanliness standards

· Communicates with hospital and other service provider office staff as needed regarding Guest referrals

· Checks House communications channels, including email regularly.

· Handles emergency situations or other circumstances that require immediate attention while on duty. Immediately notifies the on-call manager during emergencies and completes Incident Reports as needed

· Maintains the security of the House, its contents and guest families

· Accepts and documents donations

· Answers telephones and doors as needed

· Maintains supportive and open communications with guests and co-workers

· Assists with reasonable duties identified by the Family Services Manager or other House staff

· Promotes a positive image of Ronald McDonald House Charities through communications, behaviors, and a professional attitude

VOLUNTEER RELATIONS:

· Occasionally supervises service project and ‘Meals from the Heart’ volunteers during on-duty hours

REQUIREMENTS:

· Experience working in human services, health services, guest services or related field

· Demonstrated ability to effectively work with people from variety of backgrounds, especially families in crisis

· Sound judgment, decision-making skills and assertiveness skills

· Demonstrated ability to work independently and part of a team

· Responsible, dependable, flexible, trustworthy and able to function with minimal direct supervision

· Ability to communicate effectively both verbally and in writing

· Maintain Food Service Sanitation license

· Experience with MS Office, Outlook email and calendar.

· Reliable transportation

WORKING CONDITIONS AND PHYSICAL EFFORT:

This position has some physical demands that include, but are not limited to:

· Standing for extended periods of time.

· Climbing ladders.

· Frequently bending.

· Reaching, lifting and/or carrying up to 55 pounds.

· Ability to climb up and down stairs

The above information in this description has been designed to indicate the general nature and level of work performed by employees with this level of responsibility. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability
• Weekends only

COVID-19 considerations:
All guests, volunteers and staff are required to wear masks per RMHC and State of Illinois Guidelines.

Experience:

• Guest Services: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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