Position Overview

The teller receives and pays out money, as well as accurately keeps records of money and negotiable instruments involved in a financial institution's various transactions. The teller meets the needs of customers by providing quality service.

The schedule will vary Monday- Saturday. Approximately 22-25 hours per week.

Essential Job Functions

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
• Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity
• Identify counterfeit currency
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross-sell bank products and services
• Refer customers to the proper department for issues that cannot be resolved at the teller line
• Issue personal money orders and cashier's checks
• Accept loan payments: verify payment amount and issue receipts
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
• Ensure teller station is clean, organized and properly supplied
• Follow proper dormant account procedures
• Balance drawer daily, including periodic batching of cashed checks
• Process cash advances, redeem U.S. Savings Bonds
• Follow all bank policies and procedures
• Close personal accounts, business accounts, and debit cards
• Complete debit card maintenance forms and address change forms
• Accept utility bills and print daily transaction reports

Competencies

• Excellent customer service skills
• Verbal and written communication proficiency
• Ability to exercise discretion and use sound judgement
• Stress management/composure
• Thoroughness; attention to detail
• Dependability
• Ability to prioritize tasks and multi-task
• Basic computer skills

Required Education and Experience

• High school diploma or GED

Job Specifications

• Must pass background check, credit check and drug screen

Other Duties and Responsibilities

• Perform other duties as assigned
• Participate in proactive team efforts to achieve Bank and departmental goals

Work Environment

• This job operates in a clerical office setting.

Physical Requirements

This position requires manual dexterity sufficient to reach/handle items and work with the fingers. This position requires bending, stooping, kneeling and standing as necessary. Employee will frequently lift and/or move items weighing up to 25lbs. and will occasionally lift and/or move items weighting up to 50lbs.

Supervisory Responsibility

This position has no supervisory responsibilities