Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
This Partner Success Manager is responsible for providing support to school partners as they utilize FACTS Ed Services. This includes onboarding school partners, implementing services, training on request platforms, assisting in the tracking and managing of school spending reports, and providing day-to-day assistance for school partners, as needed, to ensure the success of all services provided.
JOB RESPONSIBILITIES:
1. Engage with school partners via email and phone to respond to requests, resolve issues, and answer questions.
2. Host training calls to familiarize partners with the request platform, best practices, and address any partner questions.
3. Manage accounts through full partner lifecycle from acquisition to contract completion.
4. Create knowledge-based articles to ensure up-to-date information is available both internally and to partners.
5. Document and track request histories, issues and actionable steps taken.
6. Consolidate partner feedback and communicate process enhancement recommendations to rest of team.
7. Identify and incorporate partner success trends into processes.
8. Create partner resources such as tutorial videos and articles.
9. Utilize creative problem-solving skills to resolve both technical and functional problems
Salary Range is $40,000-$45,000
EDUCATION:
Bachelor’s Degree preferred (four-year degree BA or BS).
Bachelor’s Degree preferred (four-year degree BA or BS).
EXPERIENCE:
Experience working with private / non-public schools.
Experience working with private / non-public schools.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Strong interpersonal and communication skills (both written and verbal) with the ability to constructively discuss sensitive issues.
2. Very detail oriented and a creative thinking skills.
3. Ability to work as a team player and establish a good rapport with co-workers.
4. Excellent customer service skills (friendly, courteous, helpful and patient).
5. Excellent prioritization, organization, and time management skills.
6. Strong computer skills, including experience using Microsoft Office applications, Web Forms, and the Internet.
7. Ability to effectively instruct partners in processes / procedures.
8. Ability to handle stressful situations and meet deadlines.
9. Strong initiative and self-motivation to get tasks and objectives completed without supervision.
10. Ability to work in a fast paced environment and effectively lead change.
11. Ability to work without supervision.
12. Ability to take direction from multiple sources and prioritize effectively.
13. Positive, can-do attitude.
1. Strong interpersonal and communication skills (both written and verbal) with the ability to constructively discuss sensitive issues.
2. Very detail oriented and a creative thinking skills.
3. Ability to work as a team player and establish a good rapport with co-workers.
4. Excellent customer service skills (friendly, courteous, helpful and patient).
5. Excellent prioritization, organization, and time management skills.
6. Strong computer skills, including experience using Microsoft Office applications, Web Forms, and the Internet.
7. Ability to effectively instruct partners in processes / procedures.
8. Ability to handle stressful situations and meet deadlines.
9. Strong initiative and self-motivation to get tasks and objectives completed without supervision.
10. Ability to work in a fast paced environment and effectively lead change.
11. Ability to work without supervision.
12. Ability to take direction from multiple sources and prioritize effectively.
13. Positive, can-do attitude.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits:
LINK
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Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or
corporaterecruiting@nelnet.net
.
Nelnet is a Drug Free and Tobacco Free Workplace.
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