Alogent is the market leader in providing solutions for deposit automation to some of the largest banks in the world. With over 20 years’ experience in providing the technology, support, and expertise to overcome business challenges in premier financial institutions everywhere such as reliability, efficiency, and quality. Our partnership-based approach to working through business issues has been recognized by our clients and partners through maintaining long-term relationships as their business needs evolve. Alogent continues to forge ahead through the creation of specialized technologies and services that utilize imaging and automation to achieve proven results. Our goal is to be the premier financial technology partner to institutions everywhere.

The company is headquartered in Peachtree Corners, GA, with regional teams across the United States.

JOB SUMMARY:

As a Partner Account Manager at Alogent you will play a critical role in managing partner’s relationships and continually discovering and providing value for our partner’s success. With an abundance of unclaimed opportunities ahead of us, you will be at the forefront of a team that grows Alogent’s transformative platform to the market on a massive scale. This position can be either hybrid working from our Peachtree Corners, GA headquarters or remote.

• Important Note: Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alogent.

RESPONSIBILITIES:

• Works closely with the VP, Partner Relationships on partner support tasks including purchase order entry, creating reports, and monitoring the ordering of licensing for the assigned partners
• Manages the partner’s relationship from onboarding forward
• Continually discovers ways to drive successful expansion with Alogent by continually engaging with partners and adding value
• Successfully advocates for and grows your partners’ relationship with Alogent
• Hosts virtual platform training sessions, live product demos, and answers platform functionality support questions with partners
• Drives adoption, sets KPIs and delivers on success metrics for our partners
• Helps create and improve materials and training documentation to demonstrate new product features and educational opportunities
• Identifies and troubleshoots issues that occur, fully owns the partner experience
• Assists in gathering client feedback, defining processes, and identifying best practices
• Communicates client insights across all relevant departments to optimize partner experience and adds value across their portfolio
• Achieves partner success metrics including adoption, portfolio penetration and growth
• Travels to industry events and customer sites as required

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

REQUIREMENTS:

• 2+ years of experience managing client relationships, ideally in a FinTech industry
• 2+ years of experience in a sales or customer management related role; Inside Sales is a plus
• Superb writing and communication skills
• Great interpersonal skills and a team player
• A burning desire to win and reach overall company goals
• Someone with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Someone who enjoys working hard and is action oriented
• Ability to travel up to 20%

PREFERRED:

• Ability to operate in and understand technology used in bank and credit union processing environments
• As part of the team supporting the partners you will be called upon to deliver and document issues that are across groups both at the partner as well as inside Alogent

BENEFITS:

• Competitive benefits including medical, dental, vision, life, disability, Employee Assistance Program, Flexible Spending Account, Group Accident, Critical Illness, Pet Insurance and Identity Protection Program
• Excellent 401(k) plan with company match
• Paid time off (PTO) and Holidays
• Paid voluntary time off (VTO) day
• Wellness programs
• Monthly Eat, Learn, Grow session on various topics
• A knowledgeable, high-achieving, experienced, and fun team
• A diverse work atmosphere

Employee Polygraph Protection Act

Equal Employment Opportunity

Family and Medical Leave Act

Notice To Third-Party Agencies:

Alogent does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Alogent. Alogent will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person, or entity.