Parts Associate Job at Roadhouse Harley-Davidson
Roadhouse Harley-Davidson is looking to add a
Parts Associate to our team. We’re looking for a team member that loves a challenge, great at problem solving & learning, self-motivated, well-organized, and has a sense of humor. Prior parts experience is necessary and the ideal candidate will have at least one (1) year of Dealership Parts Sales Experience.
Responsibilities include:
QUALIFICATIONS:
Responsibilities include:
- Assist in retail customer purchases
- Knowledge of the location of all parts and some knowledge of uses and installation techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures
- Verify prices and enter orders into the computer
- Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders
- Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
- Establish a good relationship with distributors, dealers, and consumers to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
QUALIFICATIONS:
- High School diploma or Equivalent
- At least one (1) year of Parts experience is required
- A strong background in computers
- Effective communication skills with customers, employees, and vendors
- Good knowledge of product and mechanical/electrical parts
- Excellent telephone manner and customer service ability
- Highly Organized, detail oriented with ability to multi-task and re-prioritize is required
- Motorcycle knowledge is preferred
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