Parts Coordinator (Remote) Job at Dematic
Dematic is currently hiring a qualified Customer Service Parts Coordinator to support our customer base. This role can be hybrid, working in our Grand Rapids office as well as remotely.
Learn More Here:
The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
What we offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here:
https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role
- Provide customer support to after-market parts sales. This may include entering part orders, return authorizations, returns, warranty requests, tracking parts through the warehouse or carrier, and/or general research requests via phone, email, or fax.
- Follow-up with customers to provide status, feedback regarding return authorizations, part orders, recommended spare part lists, restricted or obsolete parts, or parts research.
- Weekly internal follow-up on orders entered to verify on target ship dates and advise customer if needed
- Most of the workday is spent sitting and working with SAP, Salesforce, and Outlook programs in regard to parts orders.
- Attention to detail, dependability and general ability to follow-up is essential.
- Providing a positive experience for each customer is important.
- Performs important areas of standard professional level work that typically requires processing and interpreting complex, less clearly defined issues.
What We Are Looking For:
- High School Diploma or equivalent required. Specialized skill training or certification preferred.
- 1 to 5 years of parts sales experience required.
- Salesforce and SAP knowledge is critical as well as an overall understanding of how our Dematic logistics functions within the Customer Service team.
Some positions in the U.S. may require vaccination against COVID-19. Where legally permitted or required, offers for such roles are contingent on the candidate providing proof of full vaccination against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine). Candidates with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
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