PSC is searching for a Parts Counter Salesperson to provide internal and external customers with information on aftermarket parts and service in a timely, helpful and friendly manner

ESSENTIAL JOB FUNCTIONS:

• Product and Sales Knowledge
• Accurately and efficiently identify products and cores by part number
• Access information regarding each of our products, including price sheets and catalogs.
• Understand our industry and provide customers with product matches, as necessary
• Learns and demonstrates professional selling techniques.
• Grow business relationships with customers and understand who the key contacts are.

Customer Service:

• Act as a professional company representative
• Answer incoming calls timely and in a positive, friendly and professional manner
• Clarify and align customer expectations and due date
• Ensure promises to customers are met or revised and communicated timely
• Settle warranty and other disputes promptly and to the satisfaction of both the company and the customer.
• Provide facility tours, as requested
• Understands how to access, enter and manipulate data in the computer to service the customer efficiently.
• Maintain clean, neat and safe counter area and waiting rooms

Marketing:

• Manage display area to reflect current marketing plans
• Has awareness of the competition and understands pricing and products offered.
• Provide assistance to sales representatives to assist with the reputation and growth of our company
• Maintains display literature.

Reporting and Paperwork:

• Obtain tax certificates as needed.
• Perform daily cycle counts and correct / update inventory levels as needed
• Oversee consignment inventories at customer locations and perform periodic cycle counts and correct / update inventory
• Maintain inventory levels and place stock orders as needed
• Research and locate parts for Service Department
• Support Service Department daily needs for parts / deliveries as needed
• Records “lost opportunity” sales as appropriate
• Promptly and accurately complete all paperwork, including warranties.
• Support year-end tax return preparation by external tax accounting firm
• Knowledge of multi state sales tax reporting and compliance
• Follow credit and collection policies and credit override approvals.
• Other duties as assigned

SKILL REQUIREMENTS:

• Experience prioritizing multiple customer requests and meet deadlines
• Demonstrated urgency, initiative and customer service
• Internal and external customer service experience with a focus on maintaining positive and effective relationships.
• Ability to work independently and as part of a team
• Flexibility to adapt and change priorities as needed
• Prioritize deliveries / parts pick up based on urgency of the shop / customer
• Oversee day to day operations of department and work closely with Branch Manager to achieve sales goals and meet needs of the Service Department (Counter Sales II)
• Schedule deliveries for parts sales / setting up efficient routes to include picking up parts for shop as needed (Counter Sales II)
• Maintain inventory levels to support shop and outside sales and work with Central Purchasing to achieve inventory level goals (Counter Sales II)
• Shipping and receiving duties for inbound / outbound freight

QUALIFICATIONS:

• Associates, or higher, Degree
• 5+ years of demonstrated successful sales.

PSC Benefits:

• Medical, Dental and Vision Insurance
• 401k with Match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Parental Leave