Position: Parts Manager

Job Overview

The Parts Manager will be responsible for leading the aftermarket OEM Parts business for trailers within the ATW Pro Grade Business unit. The OEM Parts Department manufactures, sells, and distributes aftermarket replacement parts and accessories both through our wholesale dealer network as well as direct to retail end users. This role will have responsibility for successfully leading the sales activity and will be responsible for the operational functions of the fulfillment warehouse.

Job Responsibilities

• Manage the day-to-day operations of the OEM Parts Sales team and Warehouse fulfillment team
• Define and achieve sales goals, budgets, and margin targets
• Responsible for organization, optimization, and inventory accuracy of all OEM parts
• Responsible for OEM pricing and gross margin of parts
• Responsible for Weekly and Monthly KPI development and review
• Responsible for labor planning
• Standard work and process improvement for Sales Team and Operations Team
• Work with Products Engineering to ensure we have the correct OEM parts to support new products and existing products are supportable in the field.
• Work with Warranty and Operations to ensure we have the proper parts fulfillment lead times
• Work with Procurement and Operations to ensure vendor and manufactured parts are delivered and stocked at appropriate levels.
• Work with Business Unit Dealer Sales Team to help manage customer relationships
• Manage equipment requirements of the warehouse operations
• Manage safety requirements of the warehouse operations to ensure a safe work environment
• Maintain inventory accuracy
• Other duties, as assigned

Competencies

• Strong analytical skills
• Solid sales experience in B2B environment
• Background in Supply Chain concepts
• Background in Lean concepts
• Ability to derive and obtain information from multiple data sources
• Understanding of sales performance metrics

• Excellent communication and interpersonal skills with an aptitude for building strong customer relationships.
• Ability to communicate across multiple functional areas of the business
• Ability to travel between business units and to customers as required.

Key Accountabilities

• Meet/exceed sales and gross margin budgets
• Working collaboratively to improve the customer experience
• Meet on time in full delivery expectations to customers
• Inventory accuracy
• Customer experience and retention
• Representation of the business brands

Education – Experience Required

• Detail orientated, customer focus, information seeking, willingness to learn, enjoy fast paced team environment.
• Excellent communication and interpersonal skills
• An adaptive and problem-solving attitude
• Order processing / data entry skills
• Proficient with Microsoft Office
• High School diploma or equivalent
• 5+ years of shipping/receiving or order processing experience
• 5+ years of parts sales experience
• 1+ years of supervisory/managerial experience
• Customer service experience
• Approx. 15% travel with occasional overnight stays

Physical Demands

• Talk and hear, read, write understand and communicate by telephone
• The employee is frequently required to use hands for typing, 10-key operation, telephone dialing. Regular use of hands for feeling, grasping, or manipulating objects, tools, or controls. Occasional using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee is regularly required to sit, stand, walk, occasionally required to climb, or balance, and stoop, kneel, crouch or crawl, move over uneven surfaces.
• Ability to lift items up to 50 lbs.

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