Patient Access Triage Nurse Job at Holyoke Health Center
Patient Access Triage Nurse
Seeking an LPN or RN resides within the Patient Access Center working directly with the call center representatives. Performs triage for patients and schedules patients for appointments as needed. Follows protocols and utilizes electronic medical records for documentation. Works closely with Nurse Managers/Nurse Leads regarding access issues. This person plays a lead role in workflow improvements and makes recommendations for optimal customer service. Spanish speaking is preferred. A degree from an accredited nursing program, a current MA nursing license and CPR certification issued by the American Heart Association ; BLS for Health Care Providers required; 3-5 years’ experience of direct patient care, preferably in an ambulatory care setting; experience in Health Center setting preferred.
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