Patient Account Representative Job at Opelousas General Health System
Responsible for assisting Collection Supervisor or Director of Business Services with collection functions related to Legal Accounts, Bad Debt, Bankruptcy and Charity Applications.
Essential Duties & Responsibilities:
- Works with attorneys and tracks legal accounts.
- Monitors bankruptcy accounts and files claims.
- Works with extended business office to resolve accounts.
- Process financial assistance applications.
- Handles phone inquiries with courtesy, accuracy, and respect for confidentiality.
- Directs and aids patients in a courteous and positive manner.
- Assists co-workers in the completion of daily tasks or special projects to support the department’s efficiency.
- Documents patient account with notes on all phone and personal contacts.
- Assists Collection Supervisor or Director of Business Services with duties and special projects daily.
- Checks status on claims for patients requesting follow up on their claim.
- Pulls and researches EOB’s to assist patients with questions on payments, Network discounts and copays which determines their balances.
- Documents and forwards patient complaints to supervisor.
- Researches, completes and documents refunds.
- Other duties as assigned
Education: High School Diploma or GED required.
Experience: 3 year's experience hospital billing and/or patients account follow up required.
Additional experience in basic computer skills and interpersonal skilled required.
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